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Medhavi Skills University
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Account Manager - Skill Certification

Account Manager - Skill Certification

Medhavi Skills University

3 - 6 years

3 - 6 Lacs

gurugram

Posted:-1 days ago| Platform:

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Skills Required

training usage process optimization operational excellence mis project management tps account management scheduling stakeholder management

Work Mode

Work from Office

Job Type

Full Time

Job Description

1. Partner Onboarding & Certification

Coordinate with the Business Development team to ensure seamless handover post-MoU signing.
Lead onboarding sessions with Training Partners covering operational protocols, compliance expectations, and system usage (MSU Partner Connect, SIDH).
Facilitate issuance of Training Partner Certificates in line with the MSU Partnership Certification Framework.
Ensure timely renewal, revocation, or interim certification in compliance with MSU policy.

2. Partner Account Management

Act as SPOC for assigned Training Partners for all operational, technical, and business queries.
Maintain up-to-date partner records, documentation, and communication logs in the MSU MIS.
Support TPs in completing SIDH registration, course activation, and batch scheduling processes.
Drive compliance with MSU branding, data reporting, and certification protocols.
Program & Curriculum Coordination
Liaise with the Academic team to ensure curriculum alignment with NSQF/NHEQF/NCrF frameworks.
Facilitate the review and approval of courses and qualifications on MSU ParterConnect/SIDH portals.
Support Training Partners in implementing approved assessment and certification processes.

5. Escalation & Grievance Management

Log and resolve operational grievances within defined Turnaround Time (TAT).
Escalate unresolved issues to higher levels as per the MSU escalation matrix.
Maintain accountability for partner satisfaction and timely resolution of all issues.

6. Cross-Functional Collaboration

Work closely with Academic, Technical, Finance, and MEL teams to ensure cohesive partner support.
Provide inputs for system enhancements and process optimization.
Participate in partner capacity-building initiatives and internal review meetings.

Qualifications & Skills Required:

Bachelor s or Master s degree in Business Administration, Education, or related field.
3-6 years of experience in operations, partner management, or skill development ecosystem (preferably with NSDC, universities, or SSCs).
Strong understanding of NSQF, NHEQF, NCrF, and MSDE/NCVET processes.
Experience with digital platforms like Skill India Digital Hub (SIDH), NAD, or similar.
Excellent communication, documentation, and stakeholder management skills.
Proficiency in MS Office Suite and MIS tools.

Preferred Competencies:

Operational excellence and attention to detail.
Data-driven decision-making and reporting.
Collaborative, proactive, and solution-oriented approach.
Strong ethical standards and alignment with MSU s mission of inclusive skilling

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