Posted:3 days ago|
Platform:
Work from Office
Full Time
The Field Manager enables successful delivery of projects using sampling methodologies specific to Toluna. In this role, the Field Manager starts data collection post a thorough understanding of client needs, project specifications & milestones. The role involves optimizing cost with & usage of supply in an efficient manner. Key Performance indicators will be gross margin & client satisfaction.
Run and confirm feasibility on assigned projects using internal tools.
Design and share sample plan Assess and mitigate risk on fieldwork Manage and monitor fieldwork Raising alerts when needed Advise on sampling strategy based on survey requirement Associated KPIs: client satisfaction, turnaround time and quality & accuracy of sampling
Efficiently utilize available supply to complete the project
Focus on the respondent experience keeping in mind our capacity improvement Avoid sample wastage on projects invitation design, proper incentive, survey experience Associated KPIs: quota full and abandon rate, profiling utilization
Define the usage of channels based on guidelines to optimize our cost base on a per project base Utilization of OSS as a last resource
Associated KPIs: gross margin (aggregated and on projects), cost per respondent.
Candidate specification
Good communication skills written & verbal
Adept at handling multiple projects simultaneously Ability to work in teams
Toluna Group
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