About us Precision Sample owns and operates proprietary online, mobile, and social panels exceeding 25 million in 22 countries across North America, South America, Europe. With panel growth trending at over 500,000 new members monthly, our panels are among the largest and most capable in the industry. Managed by our experienced team, we employ state-of-the-art features and practices to deliver accuracy and response unmatched in the industry. Precision Sample Customer Support Exceutive. We are looking for a talented Customer Support Executive (with 1-2 years of experience handling customer queries online) who thrives in the dynamic environment of a fast-paced office within a global company, playing a key role in its growth and success. Responsibilities: Respond to customer queries in a timely and accurate way, via email. Ensure all service requests are addressed as per agreed SLAs. Work towards meeting team expectations and goals. Achieve a high rating in panelist satisfaction associated with response time, quality of communication, and issue resolution. • Identify conditions or problems that are new and escalate them appropriately for speedy resolution. Must be able to provide suggestions/recommendations to improve customer service on a continuous basis. Get cross-trained to support multiple lines of business. Should be able to use persuasiveness and tact when interacting with panelists and cross-functional teams. Additionally, Sending Daily reports to seniors. Share the top 3-5 complaints with Senior each week and, if needed, request the creation of macros for repetitive tickets. Check the created macros regularly to ensure they are updated according to ticket queries. Send regular Zendesk issues to the tech team, e.g. -Missing email IDs/account hacks, etc. Ensure backlogs are under 100 tickets and not more than 1 week old. Resolve 50-60 tickets daily. Do you have: Bachelors degree with 2-3 years of equivalent work experience/MBA with a year of experience. Demonstrates highest level of ability in all aspects of communications. Experience in the Market Research environment will be an added advantage. Proactive and hands-on approach with a can-do’ attitude. Excellent communication and Customer Service orientation skills. Night working hours based on team and business requirements required. IT literate, with thorough working knowledge of Microsoft Office (Word, Excel, PowerPoint & Excel).
About the internship Responsibilities: - Support the accounts payable team in accounting the supplier invoices - Employee Expenses Processing - Supplier Reconciliation with statement - Supplier invoice (Purchase order) Requirements: - BCom + MCom/MBA Finance with an aggregate of 80% - Good communication skills
Opportunity: Exciting opportunity to learn and support the Global HR CoE Team on various aspects of Global HR Operations - including but not limited to - Payroll, Employment Contracts, HR Systems, Employee Folder Management, Onboarding & offboarding etc. Content: Learn and perform various HR activities by partnering with seasoned HR Professionals in India, Romania, Netherlands, and the US. Understand standard policies, processes, and procedures across multiple geographies. Collaboration: Works closely with the Global HR CoE team globally and partner with local & regional HRBPs and Head, HR Project & Efficiency, as required. Requirements: - MBA (HR) (Pursuing or completed) - Possess very good verbal and written communication skills.
Role & responsibilities Format data for coding in Ascribe. Read, analyze, and code responses. Understand Qre requirements for the open ends. Analyze responses to build code frames for all kinds of verbatims. Suppor the team in big projects in delivering error free output. Interacting with teammates and stake holders for efficient and accurate coded data delivery Ability to work on various types of open ends in projects with complex coding requirements Preferred candidate profile Graduate in any discipline Ability to use Ascribe application
Toluna India Pvt Ltd is looking for Trainee to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow
The Field Manager enables successful delivery of projects using sampling methodologies specific to Toluna. In this role, the Field Manager starts data collection post a thorough understanding of client needs, project specifications & milestones. The role involves optimizing cost with & usage of supply in an efficient manner. Key Performance indicators will be gross margin & client satisfaction. Key responsibilities Project delivery as per client expectations: Run and confirm feasibility on assigned projects using internal tools. Design and share sample plan Assess and mitigate risk on fieldwork Manage and monitor fieldwork Raising alerts when needed Advise on sampling strategy based on survey requirement Associated KPIs: client satisfaction, turnaround time and quality & accuracy of sampling Optimizing the usage of channels Efficiently utilize available supply to complete the project Focus on the respondent experience keeping in mind our capacity improvement Avoid sample wastage on projects invitation design, proper incentive, survey experience Associated KPIs: quota full and abandon rate, profiling utilization Keeping control on COGS Define the usage of channels based on guidelines to optimize our cost base on a per project base Utilization of OSS as a last resource Associated KPIs: gross margin (aggregated and on projects), cost per respondent. Candidate specification Essential skills Good communication skills written & verbal Adept at handling multiple projects simultaneously Ability to work in teams
Creating logical test cases Perform Manual Testing & check logical flows of the project Work according to the expected timeline and update the supervisor with the progress Be accountable and take full responsibility for testing assigned projects Ensure all jobs are done complying with the process guidelines Flexible to align with the team as per the requirement Perform any additional duties assigned by the management Take training as and when proposed by the management Essential skills: B.E./B. Tech/MC Desirable skills: Good Communication and Interpersonal Skills Good Analytical and Logical Skills Demonstrates a high level of patience when handling challenging tasks Exhibits strong work ethics and maintaining a commitment to quality Flexible with working hours to accommodate business needs and meet client expectations Ready to work in night shift Ready to work in weekend
Toluna India Pvt Ltd is looking for Application - Fianancial Analyst to join our dynamic team and embark on a rewarding career journey Responsible for analyzing financial data, interpreting trends, and preparing reports to provide insights to management Developing financial models to forecast future financial performance, analyze investment opportunities, and provide insights into potential risks and opportunities Collaborate with other teams to create and manage budgets, track spending, and ensure that all spending is within the allocated budget Providing advice to management on financial matters, including investment strategies, risk management, and cash flow management Responsible for conducting research on industry and market trends to understand how they may impact the organization's financial performance Analyzing and reviewing financial statements to ensure that they are accurate, complete, and in compliance with legal and regulatory requirements Maintaining financial databases and update them regularly to ensure that all financial information is accurate and up-to-date Supporting financial audits by providing financial data and ensuring that all financial information is accurate and complete Identifying and mitigating financial risks and work to mitigate them to ensure the organization's financial stability and success Excellent analytical and problem-solving skills, with the ability to analyze financial data and provide recommendations for improvement Strong communication and interpersonal skills Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.
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