About us Precision Sample owns and operates proprietary online, mobile, and social panels exceeding 25 million in 22 countries across North America, South America, Europe. With panel growth trending at over 500,000 new members monthly, our panels are among the largest and most capable in the industry. Managed by our experienced team, we employ state-of-the-art features and practices to deliver accuracy and response unmatched in the industry. Precision Sample Customer Support Exceutive. We are looking for a talented Customer Support Executive (with 1-2 years of experience handling customer queries online) who thrives in the dynamic environment of a fast-paced office within a global company, playing a key role in its growth and success. Responsibilities: Respond to customer queries in a timely and accurate way, via email. Ensure all service requests are addressed as per agreed SLAs. Work towards meeting team expectations and goals. Achieve a high rating in panelist satisfaction associated with response time, quality of communication, and issue resolution. • Identify conditions or problems that are new and escalate them appropriately for speedy resolution. Must be able to provide suggestions/recommendations to improve customer service on a continuous basis. Get cross-trained to support multiple lines of business. Should be able to use persuasiveness and tact when interacting with panelists and cross-functional teams. Additionally, Sending Daily reports to seniors. Share the top 3-5 complaints with Senior each week and, if needed, request the creation of macros for repetitive tickets. Check the created macros regularly to ensure they are updated according to ticket queries. Send regular Zendesk issues to the tech team, e.g. -Missing email IDs/account hacks, etc. Ensure backlogs are under 100 tickets and not more than 1 week old. Resolve 50-60 tickets daily. Do you have: Bachelors degree with 2-3 years of equivalent work experience/MBA with a year of experience. Demonstrates highest level of ability in all aspects of communications. Experience in the Market Research environment will be an added advantage. Proactive and hands-on approach with a can-do’ attitude. Excellent communication and Customer Service orientation skills. Night working hours based on team and business requirements required. IT literate, with thorough working knowledge of Microsoft Office (Word, Excel, PowerPoint & Excel).
About the internship Responsibilities: - Support the accounts payable team in accounting the supplier invoices - Employee Expenses Processing - Supplier Reconciliation with statement - Supplier invoice (Purchase order) Requirements: - BCom + MCom/MBA Finance with an aggregate of 80% - Good communication skills
Opportunity: Exciting opportunity to learn and support the Global HR CoE Team on various aspects of Global HR Operations - including but not limited to - Payroll, Employment Contracts, HR Systems, Employee Folder Management, Onboarding & offboarding etc. Content: Learn and perform various HR activities by partnering with seasoned HR Professionals in India, Romania, Netherlands, and the US. Understand standard policies, processes, and procedures across multiple geographies. Collaboration: Works closely with the Global HR CoE team globally and partner with local & regional HRBPs and Head, HR Project & Efficiency, as required. Requirements: - MBA (HR) (Pursuing or completed) - Possess very good verbal and written communication skills.
Role & responsibilities Format data for coding in Ascribe. Read, analyze, and code responses. Understand Qre requirements for the open ends. Analyze responses to build code frames for all kinds of verbatims. Suppor the team in big projects in delivering error free output. Interacting with teammates and stake holders for efficient and accurate coded data delivery Ability to work on various types of open ends in projects with complex coding requirements Preferred candidate profile Graduate in any discipline Ability to use Ascribe application
Toluna India Pvt Ltd is looking for Trainee to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow
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