Field Services Engineer

You will be responsible for conducting Job Safety Assessment reports for every event and promptly reporting any unsafe conditions to the customer. Additionally, you will be required to send Near Hit reports, accompanied by photographs, to the dealer safety manager. Your role will involve gathering customer feedback and addressing any additional concerns or questions they may have regarding the service provided. It is important to keep customers informed about new Cummins products and updates. You will play a key role in identifying the required parts for repairs, generating leads, and creating EFSR before obtaining customer signoff. Collaboration with service advisors, technicians, and support staff is crucial to ensure smooth service operations and effective problem-solving. One of your responsibilities will be to contact the service advisor after completing work at the customer site to collect feedback. You will also be responsible for providing total service support to the dealer. It is essential to stay updated on Campaigns, Temporary Repair Practices, Field Flash, Field Alerts, Service Part Topics, and new product training like CEV BSIV and CPCB IV+ after internal training sessions. Qualifications and Competencies: - Education: B.Tech / Diploma in Automobile, Mechanical, or Electrical Engineering - Technical Expertise: Possess in-depth knowledge of equipment and their components for diagnosis and resolution of technical issues - Problem-Solving Abilities: Ability to identify and troubleshoot mechanical and electrical problems in equipment and implement effective solutions - Customer Service: Maintain a customer-centric approach to provide excellent service, address concerns, and ensure customer satisfaction - Communication Skills: Proficient in English and regional languages for effective communication with customers, service teams, and stakeholders - Time Management: Efficiently manage service appointments and repair tasks to meet customer expectations and minimize downtime - Diagnostic Tools and Equipment: Accurately diagnose and resolve issues using appropriate tools - Safety and Compliance: Ensure adherence to safety protocols and regulatory standards during service and repair work - Continuous Learning: Stay updated on equipment technology advancements and attend training programs to enhance technical skills - Digital Literacy: Comfortable using CRM software and other digital tools for efficient operations.,