Field Services Engineer

Company Description

4E Techno Solutions is a trusted name in the HVAC Sector providing end-to-end

solutions for Heating, Ventilation, and Air Conditioning systems. With a strong focus on innovation, reliability, and energy efficiency, we specialize in installation, repair, and maintenance of a wide range of HVAC equipment.

Role Description

This is a full-time role for a Field Services Engineer based in South Delhi. The primary responsibilities include providing field service support, troubleshooting technical issues, performing preventive maintenance, and delivering excellent customer service. The engineer will ensure efficient and timely resolution of technical problems and maintain optimal performance of equipment and systems.

Technical Skills (Field Service Engineer Part)-04 Position

1. Strong Technical Knowledge

• Understanding of products, machinery, or systems (e.g., HVAC, electronics, industrial equipment).
• Troubleshooting and repair skills.

1. Problem-Solving Ability

• Diagnose issues quickly and propose effective solutions.

1. Hands-On Experience

• Practical knowledge of tools, safety standards, and system installations.

1. Adaptability

• Ability to handle different environments, field conditions, and customer setups.

1. Attention to Detail

• Accurate diagnostics, precision in repair or installation, and thorough documentation.

Sales Skills (Sales Engineer Part)-1 Position

1. Customer-Centric Approach

• Build trust and long-term relationships with clients.

1. Product Knowledge

• Understand features, benefits, and technical specifications to pitch effectively.

1. Communication Skills

• Clearly explain technical concepts to non-technical clients.
• Confidently negotiate and close deals.

1. Presentation & Demo Skills

• Ability to demonstrate product usage and value convincingly.

1. Sales Strategy

• Know how to identify prospects, follow up leads, and meet targets.

Interpersonal and General Qualities

1. Professionalism & Etiquette

• Represent the company positively at all times.

1. Time Management

• Balance service visits and sales appointments efficiently.

1. Documentation & Reporting

• Keep proper records of service calls, leads, sales activities, and customer feedback.

1. Learning Mindset

• Willingness to stay updated on new technologies, tools, and product upgrades.

1. Team Collaboration

• Coordinate with technical, logistics, and sales teams for smooth operations.

• HVAC/R Certification (for HVAC field)
• Electrical/Mechanical diploma or degree

Qualifications

• Field Service and Troubleshooting skills
• Technical Support and Preventive Maintenance experience
• Strong Customer Service skills
• Excellent problem-solving and analytical skills
• Ability to work independently and onsite
• Relevant certifications in the field or technical training
• Strong communication and interpersonal skills
• Bachelor’s degree in Engineering, Electronics, or a related field is preferred