Field Service Technician

Job Description

About Us Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world. From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place. Grow a Career. Build a Future! Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers. Job Purpose Provide onsite support to machines in field with the objective of increasing customer satisfaction, generate service revenues and increase parts sales Case products within company strategy and guidelines. Key Responsibilities Carry out PDI/Commissioning and mandatory services of Case products in assigned area. Render warranty services to machines in assigned area within company guidelines. Repair breakdown machines at site with right tools and gauges Maintain MTTR (Mean time to response & restore) as per company norms, by providing timely support to the customers. Generate revenue streams in parts, service and lubes as per set targets. Establish key customer relationships with targeted contact management and on-site customer visits as per monthly/quarterly and annual plans. Collect customer testimonials (written and video) about good product performance and after sales support every month. Conduct service camps & operator meets as per set targets. Execute AMC services to machines under contract management. Experience Required Experience 3 to 7 years working experience in earth moving equipment Preferred Qualifications Education- ITI/ Diploma in Mechanical Engineering /Automobile Engineering What We Offer We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect. Benefits At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including: Flexible work arrangements Savings & Retirement benefits Tuition reimbursement Parental leave Adoption assistance Fertility & Family building support Employee Assistance Programs Charitable contribution matching and Volunteer Time Off Apply now Share This Job Show more Show less