851 Field Service Jobs - Page 24

CTR MANUFACTURING INDUSTRIES PRIVATE LIMITED SHAPE YOUR FUTURE WITH CTR ,WHICH IS THE TECHNOLOGY DRIVEN MARKET LEADING MANUFACTURING COMPANY IN TRANSFOMERS AND ACCESSORIES..... :: Looking for the dynamic Site Service Supervisor to join our team :: Only Male Candidates Apply . No of post : 10 Location : Delhi \ Jaipur \ Pune \ Kolkata . Reporting To : Assistant Installation Commissioning Manager. Education: ITI Electrician / Diploma Experience : 3 years to 6 years Responsible : Hands on experience of installation & commissioning activities including trouble shooting. Knowledge and exposure of sales & service of pre-heavy electrical products will be an added advantage. Should be capable to interact with customer .Good in written and verbal communication. Must be willing to travel minimum 15 day in a month.

Job Summary: The Engine Field Service Technician Level III acts as a technical specialist and the primary customer contact for diagnosing and executing complex repairs on Cummins engines and related systems at the customer s site. The role requires expert-level technical knowledge, effective communication, customer handling skills, and the ability to coach and guide less experienced technicians, ensuring a high level of service quality and customer satisfaction. Key Responsibilities: Technical Diagnosis and Repair Apply specialized tools and follow documented procedures to diagnose and complete complex repairs at customer sites. Perform preventative maintenance on engines and related components according to service schedules and quality standards. Disassemble and assemble engines/power generators, inspect and replace parts according to re-use guidelines, and perform progressive damage checks. Customer Support and Relationship Management Establish and develop productive relationships with customers, ensuring prompt and efficient attention to customer needs. Identify and recommend additional sales and service opportunities during service events. Documentation and Reporting Complete all required service documentation, including worksheets, warranty claims, timesheets, and quality reports, using business systems or handwritten forms. Document results of troubleshooting for payment processing and historical tracking. Training and Team Development Coach and mentor technicians and apprentices; review repair plans and parts lists. Transfer knowledge and provide on-the-job technical guidance. Technical Escalation and Support Escalate unresolved technical issues to higher-level specialists or supervisors as needed, ensuring accurate and timely issue resolution. Capture and document troubleshooting steps thoroughly in technical databases. Health, Safety, and Environment Compliance Maintain adherence to all Health, Safety & Environmental (HSE) policies and procedures. Proactively report incidents or potential risks to site management and supervisors. Service Vehicle and Tool Management Ensure service vehicle and tools are maintained in a clean, operational condition always. Skills: Solid knowledge and hands-on experience with: DETC/SPART/SPIC diagnostic and service tools. All Engine Applications across various industries. Railway Equipment servicing and maintenance. Excellent communication skills, both written and verbal. Strong customer handling and relationship management skills. Effective time management and prioritization in high-pressure environments. Core Competencies: Communicates Effectively - Tailors communication styles to suit different audiences and ensures clarity in messaging. Customer Focus - Builds strong customer relationships and delivers customer-centric service solutions. Develops Talent - Coaches and mentors team members to meet their career and technical development goals. Manages Complexity - Makes sense of complex information to solve technical problems effectively. Manages Conflict - Handles conflict situations effectively and maintains positive relationships. Self-Development - Actively seeks opportunities for personal and professional growth. Health and Safety Fundamentals - Champions proactive health and safety practices to contribute to an injury-free workplace. Values Differences - Recognizes and values diverse perspectives and experiences within the workplace. Diagnostics Application - Develops troubleshooting plans based on customer complaints; utilizes mechanical, electronic service tools, and software to isolate and repair faults. Electronic Service Tool Application - Identifies and operates electronic tools for maintenance, diagnosis, and repair. Engine Systems Interactions - Analyzes internal and external engine systems interactions (exhaust, cooling, fuel, driveline, aftertreatment, etc.) for accurate diagnosis and repair. Product Repair and Maintenance - Carries out repairs and maintenance tasks efficiently following Cummins standards. Service Documentation - Accurately records technical, customer, and equipment data for service management systems. Technical Escalation - Manages technical escalation paths for unresolved service issues while ensuring seamless communication and documentation. Qualifications: Education: Apprentice Trained Engine Technician (Preferred). Vocational diploma from a relevant technical institution. Licenses/Certifications: Locally valid driving permit required. May require licensing for compliance with export control or sanctions regulations. Experience: Significant field service work experience, especially with engine products. Expert-level technical knowledge of Cummins engines and associated systems. Direct customer service experience in technical support or service delivery role. Experience mentoring and coaching junior technicians (preferred).

Job Summary: The Engine Field Service Technician - Level III acts as the technical expert and primary contact for diagnosing and repairing advanced issues in Cummins engine systems at customer sites. This role combines hands-on technical repair work, customer support, mentoring of junior technicians, and proactive identification of service opportunities. The technician ensures compliance with health, safety, and environmental standards while delivering exceptional service performance in the field. Key Responsibilities: Diagnose and execute complex repairs on Cummins engine products at customer locations using specialized tools and software. Perform scheduled and emergency preventive maintenance on engines and related systems per Cummins service standards. Develop strong relationships with customers, ensuring prompt, professional service and follow-up. Use Cummins electronic service tools and guided workflows to accurately troubleshoot and validate repair resolutions. Escalate unresolved or critical issues to product specialists or supervisors while documenting all troubleshooting steps. Provide mentorship and technical coaching to junior technicians and apprentices; review repair plans, tooling, and part lists. Maintain proper documentation including timesheets, service reports, warranty claims, and system records through Cummins business systems. Identify and report new service or product opportunities while onsite with customers. Ensure cleanliness, readiness, and functionality of service vehicle and tools. Adhere to all Cummins Health, Safety & Environmental (HSE) standards; actively report incidents or unsafe conditions. Skills: Technical Expertise: Deep understanding of engine components, fault diagnosis, and mechanical/electrical system interactions. Proficient in Cummins diagnostic tools and systems (e.g., DETC, SPART, SPIC). Familiarity with railway equipment and multiple engine applications. Ability to interpret service manuals, logic diagrams, and wiring schematics. Communication & Customer Service: Excellent verbal and written communication skills. Strong customer handling and relationship management skills. Operational & Documentation Proficiency: Skilled in completing service documentation, warranty claims, and using service management systems. Competence in using Microsoft Office Suite and digital tools for reporting and data entry. Other : Field-based role; travel required to customer locations within the region. Flexibility to work extended or irregular hours depending on service needs. Must maintain compliance with all company, legal, and environmental policies. Expertise on Tower Wagon, DEMU, Track Machine, Power Car Applications. Good in Communication. Expertise in Troubleshooting beyond the Engine. Expertise on Railways Equipment. Competencies: Communicates Effectively - Delivers clear technical and customer-focused communication across all levels. Customer Focus - Builds trust and rapport through reliable and responsive support. Manages Complexity - Navigates complex diagnostic challenges and field situations with professionalism. Develops Talent - Coaches and supports peers and junior staff. Diagnostics Application - Applies troubleshooting methods using workflows, service tools, and software. Health & Safety Fundamentals - Promotes and models safe work practices in all environments. Values Differences - Fosters inclusion and recognizes diverse contributions in the workplace. Qualifications: Education: Vocational diploma or associate degree from a relevant technical institution. Apprentice Trained Engine Technician certification preferred. Licenses: Locally valid driving permit. Compliance with licensing and regulatory requirements (e.g., export control, regional certifications). Experience Required: Significant hands-on field service experience in diesel engine systems. Expert-level technical knowledge of Cummins engines and systems. Experience diagnosing complex engine faults and using service diagnostic software. Proven ability to deliver high-quality customer service in field-based roles. Previous experience coaching junior technicians or leading small teams (preferred).

Responsibilities: * Provide technical services on-site * Collaborate with customers and internal teams * Maintain customer satisfaction through timely resolutions

JD: Experience: 7 Years of SAP Experience CS. SAP ECC / S4 HANA Technical Knowledge and Skills required, CS experience is mandatory, At-least two full end to end implementation experience. Primary skills on SAP Customer services . Strong knowledge on SAP CS service orders, notifications, service and parts billing, work centres task lists. functional location, equipment master data, Installed base, serial number, Good Business process knowledge in SAP CS illing. Good Business process knowledge in SAP CS Field service, Warranty, Returns and Repair Processing , Service Billing, Integration with MM and FI modules Full life cycle implementation in SAP CS with SAP PI/CPI/ API Management and other cloud integrations added advantage. Able to plan, provide functional specifications to build integrations between different systems using CPI. - Should have good knowledge to test the Interface programs. Domain exposure to product serialization, services execution or coordination, contracts, billing, with business process & systems FIT-GAP analysis is plus. Worked in business/client facing role - Highly driven, energetic, flexible, resourceful & ability to multitask - Hands on and detail oriented, with a strong ability to co-ordinate across different Geographies and with different stakeholders Ability to manage multiple functions at same point of time - Cross-domain clearly articulates problem statements to evolve solutions across domains Field Service Process, Service Consignment Process and Service Procurement Process. CS Process: Handled Incidents and Change requests related to In-House Repair Process, Advance Replacement/Exchange Process. 2implementation Domain: Spare parts, SAP CS module related processes such as repair processes, warranty flow, RRB processes, and contract management, workcenter. Notification, service orders and equipment master data related working knowledge.

We are seeking a skilled and safety-conscious Electrical Service Technician to install, maintain, and repair electrical systems in residential, commercial, etc. Installation & Maintenance Preventive Maintenance Emergency Response

We are hiring Field Sales Executive roles in Bangalore. Freshers only Graduate/Intermediate must Basic computer knowledge required Share resume on WhatsApp: 7702799890 with: Self Introduction What do you know about Field Sales Executive?

Role: We are seeking a candidate with 5 years or more of field services management experience in Consumer Durables/ FMCG Industry preferably with core experience in handling Franchisee service centres in a Service delivery role. He should be capable of leading the Franchisee partners under that Branch. The role will have to do daily monitoring of Service partners pending job management, Parts availability, Audit of service Franchisees & monitoring of service related data in the companys service software. Monitor and allocate the service supervisors daily service activity. The role will encompass managing the customer escalations in his territory, parts/ sets distribution & logistics, Repair centres management & Technical Support. The role is also responsible for Service cost control, Customer SLAs adherence, Customer Satisfaction & service network upgrade and expansion. People management and Cost optimization are critical to this function. Responsibilities will, amongst other things, include: ASC Monthly warranty payment monitoring and submission to HO & Commercial. Periodic visits to Service partners for Audit of process adherence, Education on process changes, new product information etc. Management of customer issues and provide timely responses to customer feedback. Ability to work with multiple stakeholders and Third parties. Strong analytical and problem solving abilities. Direct Interaction with customers. Manpower availability as per workload and allocate the resource for an effective service delivery. Expanding Service channel as per sales plan & execute process to ensure services rendered conform to company policy and standards. Proactively monitor & maintain optimum inventory level and distribution of spare parts. Improve service channel staffs technical & customer handling skills through continuous education.

POSITION OVERVIEW : This position will ensure execution of sales strategy for assigned area, to achieve both qualitative and quantitative targets for services sales of transformers in a profitable way. Revenue generation in Servicing vertical (Sale-Services, Rentals, Spares etc.) for all type of transformers for Asia Pacific and African regions. JOB RESPONSIBILITIES : To meet the defined sale targets on monthly basis. To adopt HPS culture of Health & Safety, Integrity and Good Compliance. To work within the company rules & guidelines and ensuring resolutions of customer issues by coordinating with various teams within the organization. To coordinate with servicing team on daily basis. Performing various sales activities and generating orders for services of HPS Products which includes. Transformer Service / repairs. Transformer AMCs. Rental of Transformers On-field testing / Services. Oil filtrations, gasket replacements & other services etc. 6. To make sales plan as per target, work. 7. Handling all technical part related to transformer service. 8. Establish yearly goals and objectives, aligned with company business strategy and for profitable revenue goals. 9. Business development from different regions & identification of servicing units in different parts of country. 10. To strengthen and lead servicing teams for better performance and to enable quick customer opportunities to live up to the expectations of the customers. ACCOUNTABILITIES AND PERFORMANCE MEASURES : To build and support strong client relationships and networks with continuous improvement in different market segments with all range of servicing. To establish superior performance customer service department. Acquisition of new customers, client & business units and retaining the existing. To analyze and make recommendations, provide guidance to effectively bring projects to completion. ORGANIZATIONAL ALIGNMENT : Reports to Head of Sales Service. Closely coordinates company executive involvement with the partners as appropriate. QUALIFICATIONS, SKILLS, ABILITIES & WORK CONDITIONS : ITI in Electrical or Mechanical Engineering or equivalent. Experience in the transformers industry. Minimum 10 to 15 years of progressive servicing experience with strong focus on customer relations. Commanding, credibility, integrity, discretion, diplomacy, flexibility, emotional intelligence. Familiarity with technical concepts of Electrical and Mechanical Engineering and deep understanding of operations. Effective leadership skills, with strong focus on operations and business processes. Effective attention to detail and high degree of accuracy. Ability to handle pressure and meet both company and customer expectations. Willingness to travel frequently to customer places for resolution of customer issues and work in a global team of professionals. Creative and innovative thinking with fresh approaches. Risk management and strong ability in handling stress and meet both company and customer expectations. language is a must fluent with English and Hindi. The Person will be based in our office in India. All prospective employees must pass a background and Health checks. Multi-cultural awareness (work experience abroad). Perks and Benefits : Best In the Industry.

Looking for Sales & Service Engineer who will be responsible for repairing, installation and maintenance of Currency counting machine, Note sorting machine {CHP} and also Intruder Alarm System with other Electronic Surveillance Products {ESP} . Required Candidate profile Candidates must have experience in providing the service, maintenance, repair, installation of Note counting machine, note sorting machine, Currency counting machine and Intruder Alarm System.

Install, maintain, troubleshoot electrical components of industrial equipment (especially pumps, compressors, and engine systems). Preventive maintenance & inspections to minimize downtime. Diagnose and repair faults in control panels, wiring, etc. Required Candidate profile ITI (Electrician) or Diploma in Electrical Engineering Experience with voltage stabilizers, vacuum pumps, compressors, engines, or chillers is preferred Willing to travel for field service work

Job Summary As a Level III Engine Field Service Technician at Cummins, you will serve as a technical specialist and the primary customer support contact, responsible for diagnosing and performing complex engine repairs directly at the customer s site. You will also contribute to team development, customer relationship management, and service excellence through hands-on technical leadership and coaching. Key Responsibilities Serve as the primary contact for customers, ensuring strong, productive relationships and prompt service. Diagnose and repair complex mechanical and electrical issues on engine systems using specialized tools and electronic service applications. Conduct preventive maintenance activities in the field according to documented schedules and standards. Coach and mentor junior technicians and apprentices; review repair plans and support skill development in others. Document service activities include worksheets, timesheets, warranty claims, and quality records using Cummins systems. Identify additional service opportunities and communicate these to customers to support business development. Maintain service vehicle and tools in accordance with operational standards. Escalate unresolved technical issues to product specialists or supervisors for further support. Adhere to all Health, Safety, and Environmental (HSE) standards, and report issues or incidents promptly. Skills and Experience Needed Demonstrated experience in field service, including complex engine repairs Expert knowledge of diesel engine products, systems, and controls Strong understanding of electrical troubleshooting related to engines Ability to manage major customer accounts and field issues independently Experience providing technical support and coaching to less experienced technicians Familiarity with CAMC PM compliance and BD tracking processes Strong coordination skills with customers and dealers Competencies Communicates Effectively: Adapts communication for different audiences and ensures clarity in technical and non-technical interactions. Customer Focus: Builds strong customer relationships and consistently delivers customer-centric service. Develops Talent: Actively develops and supports team member growth and performance. Manages Complexity: Processes complex information to develop effective troubleshooting and repair solutions. Manages Conflict: Resolves interpersonal or technical disputes constructively and efficiently. Self-Development: Proactively seeks learning opportunities for professional and personal growth. Values Differences: Embraces and leverages diversity in the workplace. Health & Safety Fundamentals: Champions have work practices and promotes an injury-free culture. Diagnostics Application: Performs methodical troubleshooting using digital tools and diagnostics procedures. Electronic Service Tool Application: Selects and uses the appropriate digital service tools and interprets results accurately. Engine Systems Interactions: Understands the interactions among systems (e.g., exhaust fuel, cooling, sensors) to identify faults. Product Repair and Maintenance: Conducts quality engine repairs and preventive maintenance within standard time and cost constraints. Service Documentation: Captures accurate technical and service data in required systems. Technical Escalation: Effectively utilizes available resources and escalates unresolved issues for resolution. Qualifications Apprentice Trained Engine Technician (Preferred) Vocational diploma or equivalent from a recognized technical institution Valid local driver s license Licensing may be required in accordance with export control or sanctions regulations.

Responsibilities: * Manage back office operations with focus on hardware support, field service, marketing, sales & marketing coordination, email writing, mail drafting, and excel sheet management.

Job Title: AFS Engineer South Company: Dextra India Private Limited (www.dextragroup.com) Location: South Region (India) Employment Type: Full-time Experience: Minimum 4 years as Maintenance Engineer Educational Qualification: Diploma in Mechanical / Electrical Engineering About the Role: Dextra India Private Limited is seeking an experienced AFS Engineer to manage and supervise site machine maintenance operations in the South region. Reporting directly to the AFS Line Manager, you will lead a team of technicians to ensure efficient, safe, and optimal functioning of machinery. This role demands strong troubleshooting skills, hands-on experience with electrical and mechanical systems, and the ability to work independently at customer sites. Key Responsibilities: Plan and implement preventive maintenance for all machines in the assigned region. Handle machine breakdowns and perform corrective actions on mechanical, electrical, hydraulic, and pneumatic systems. Perform PLC programming, troubleshooting, VFD parameter configuration, and electrical panel wiring/modifications. Diagnose faults using electrical diagrams and repair or replace components such as contactors, relays, and switches. Provide remote troubleshooting support when required. Supervise and train technicians on machine operation and maintenance procedures. Conduct maintenance audits and prepare detailed reports and documentation. Ensure minimal machine downtime and optimal equipment performance. Coordinate machine commissioning activities and circulate reports. Travel extensively to customer sites for maintenance and support activities. If you are a dedicated and skilled maintenance engineer ready to take on new challenges, apply now on below email id to join our dynamic team at Dextra India! gdeshmukh@dextragroup.com

Configure & implement OFS functionalities like routing, capacity planning & work order management. Design workflows and rules to align with business processes. Integrate OFS with other Oracle Cloud modules (e.g., CX, ERP, HCM). Required Candidate profile 12 yrs of exp in field service applications. Strong in Oracle Cloud Field Service functionalities. Familiarity with Oracle Cloud architecture, integration tools. Perks and benefits As per company standard

Promptly following up on service requests and providing customer feedback. Monitoring equipment and machinery performance and developing preventative maintenance measures Conducting quality assurance and safety checks on all equipment.

Job Title: Wireman Company: Airtel Location: Guwahati Employment Type: Full-Time About the Role: We are looking for a skilled and dedicated Wireman to join our team at Airtel in Bhubaneswar. The ideal candidate will be responsible for wiring, installation, maintenance, and troubleshooting of telecom equipment and infrastructure. Key Responsibilities: Perform wiring, cabling, and installation work as per technical specifications. Assist in the setup, testing, and commissioning of telecom equipment. Conduct routine inspections and preventive maintenance. Troubleshoot and repair any wiring-related issues promptly. Ensure compliance with safety regulations and quality standards. Coordinate with supervisors and other technical teams for smooth project execution. Required Skills and Qualifications: ITI or Diploma in Electrical/Wireman trade (preferred). Minimum 1-2 years of relevant experience (freshers with strong skills may also apply). Good understanding of electrical circuits, wiring, and telecom cabling. Ability to read and interpret wiring diagrams and blueprints. Strong problem-solving skills and attention to detail. Willingness to travel locally if required. What We Offer: Opportunity to work with India's leading telecom company. Competitive salary and benefits. Professional growth and development opportunities. Supportive work environment. How to Apply: Interested candidates can send their updated resume to reeshabh.pandey@teamlease.com or contact Reeshabh Deo Pandey at 8521791340 . Join Airtel and be a part of a dynamic team shaping the future of connectivity!

This position is responsible for field service (customer site service and in-warranty unit repair) activities involving the installation, modification and repair of complex equipment and systems for single and three phase products. Particular focus is on service products. This position is also required to manage third party Service Vendors (CSPs) for the country and represent the company in day-to-day dealings with CSPs who will perform in warranty and out of warranty repairs on units. Qualifications Diploma or Degree in Electrical/ Electronic Engineering At least 2 to 4 years industry experience including a minimum of 12 months power experience with hands-on working on 415 ac 3 phase and/or 800V dc equipment Good understanding in executing : testing commissioning, installation, troubleshooting and maintenance product and equipment include with reporting and hand over certificate Highly organized skills Available for frequent irregular hours work Self motivation and able to work with less supervision High-Level of professionalism and integrity Ability to function successfully as part of a team Ability to effectively present information and respond to questions from large size groups of managers, clients, and customers Excellent in English and Computer Knowledge

MaintenanceFieldworkcustomer visit Problem-solving skills Installation and AMC visits Customer interactionAccessories sales promotion Handling general breakdowns Good communication and written skills Knowledge of PCB testing is an added advantage

Role & responsibilities 1. Provide prompt & efficient service to customers for the printers supplied by the company and are under warranty / AMC. 2. Ensure immediate response & low resolution time for all such printers. 3. Ensure excellent customer satisfaction by providing timely and effective after-sales service 4. Conduct product installations, training sessions, and preventive maintenance. 5. Troubleshoot and resolve technical issues to minimize downtime. 6. Build and maintain strong customer relationships. 7. Analyze service performance and customer feedback to improve processes. Preferred candidate profile Minimum 2 years of experience in B2B service, preferably in the printing, packaging, or industrial equipment Strong technical expertise in handling industrial equipment. Excellent communication and problem-solving skills. Ability to work independently and manage customer requirements efficiently.

10 to 12 years of total experience in Implementation, configurations and support to Oracle Manufacturing Service Contract/IB/Tele Sales/Depo Repair/Field Service/ONT/WSH/BOM/WIP modules. This role is responsible for design, document, configure, test, demonstrate and train the end users in the final solution throughout the implementation life. Lead will act as a Subject Matter Expert for the Oracle Service Contract, IB, Tele Sales, Depo Repair, Field Service, Order Management, Shipping, Bill Of Material, WIP modules supporting the design, configuration, validation and realization of the modules delivering a solution that meets the customer s objectives by combining industry best practices, product knowledge, and business acumen.

Job Title: Salesforce FSL Developer Location : Noida, Bangalore, Hyderabad (Hybrid) Total experience: 4-7 Years Relevant:- 4+ Years Shift: 12- 9/10 PM Primary Skill: Relevant experience in Salesforce development, with a strong focus on Field Service. Extensive experience with Apex, Visualforce, Lightning Web Components (LWC), and other Salesforce development tools. Deep understanding of Salesforce FSL architecture, data model, and functionality. Experience with FSL mobile app customization and offline capabilities. Proficiency in REST and SOAP APIs, and experience with integrating Salesforce with external systems. Strong understanding of object-oriented programming principles and design patterns. Experience with Agile/Scrum methodologies. Excellent problem-solving and analytical skills. Strong communication and collaboration skills. Salesforce certifications (e.g., Platform Developer I/II, Field Service Lightning Consultant) are highly desirable. Role & responsibilities Preferred candidate profile

What success looks like in this role: The DWS Solution Architect for Field Services will help drive the strategic advancement of Unisys Field Services portfolio taking advantage of cutting-edge technologies such as Generative AI, machine learning, automation, intelligent scheduling, advanced analytics, augmented reality, and remote diagnostics to drive both revenue and margin from our Field Services. This role will play a critical part in enabling and deploying best-of-breed tools and processes for emerging field services such as IoT infrastructure support, liquid cooling systems maintenance, and airport security gate operations. Unisys Field Services is evolving beyond traditional hands-on support to deliver highly specialized, technology-enabled solutions that modernize and optimize field operations. This position is central to driving innovation, enhancing service delivery, and contributing to sustained revenue growth and margin improvement through the execution of forward-looking field service strategies. Key Responsibilities: Participate in all elements of the Portfolio Lifecycle Management process, Plan, design, and implement technology solutions to help optimize and modernize field support services, Evaluate business requirements to come up with the technical solution to solve business problems, Design and maintain the technology architecture for Field Services, Define integration strategies between field service support systems such as ITSM, CRM, ticketing systems, workforce management, and analytics platforms, Ensure solutions align with enterprise architecture standards, security policies, and compliance requirements, Develop high level design, low level design, data flow diagrams, support models, user manuals, API documentation, guides, KBs, product manuals, etc., Evaluate emerging technologies (e.g., augmented reality, agentic AI) for applicability to field service support use cases, Develop proof-of-concepts (PoCs) and prototypes to validate architectural decisions and demonstrate feasibility, Define and oversee solution testing strategies, including functional, performance, and failover testing, Coordinate and oversee pilot deployments to validate solutions meet their goals, Work closely with developers, infrastructure teams, and delivery operations to ensure successful solution hand off into production, Work with technical teams to put together technical reference architectures and demos, Collaborate with vendors and internal stakeholders to assess and select appropriate platforms and tools, Identify potential security risks in the solutions proposed and develop road-map to mitigate them, Consider how field service evolution aligns with the overall DWS strategy and partner ecosystem, Contribute to strategic solution business planning, service excellence improvement, and innovation, whilst ensuring governance maturity, Assist in the research, ideation, and creation of vision, strategy, and roadmap for the offering, collecting input from external analysts, delivery partners, sales, and existing Unisys clients, Analyze feasibility to augment existing field services by leveraging automation and AI in order to improve efficiency, Assist with managing solution and roadmap plan schedules to meet launch commitments, Work with delivery to determine licensing, transition, and labor costs for the purposes of developing a repeatable cost model and associated statement of work, May present field service technical capabilities and architecture to key clients. Develop and implement customized IT solutions for clients, including hardware and software tools, network architecture and cyber-security measures (encryptions, Security audits, certificates, etc.) Establish control to ensure Field Service best practices are implemented across all accounts in an attempt to optimize the operations and reduce cost overheads You will be successful in this role if you have: Skills and Qualifications: University degree and/or 5-10 years of related experience with the delivery of IT support services and solution management. At least 5 years experience in Field Services solutioning, operations, delivery and support. Understands and knows how to implement ITIL processes such as Asset Management and Service-level management. Deep understanding of ServiceNow, Salesforce, Hardware Asset Management systems, IT self service technologies, ticketing systems, databases, etc. Well versed in the practical delivery of Incident Management, Problem Management, Service Management, Asset Management, Major Incident Management, Knowledge Management, and Request Management. Familiar with touchless support platforms such as smart lockers, vending machines, kiosks, etc., A solid understanding of networks, servers, and other infrastructure components is necessary for designing robust and reliable systems. Familiar with the development and usage of SLAs, KPIs, and XLAs. Knowledge of security principles and how to implement them into solutions. Ability to think outside the box Takes the initiative in connecting and collaborating with individuals across the globe and in various time zones. Highly motivated, working effectively remotely without constant oversight. Initiative-taking, consultative and an excellent problem solver. Able to explain complex topics simply. Open-minded, hands-on mentality, curious, hands-on, and pragmatic character. Able to evaluate tradeoffs between build vs. buy options, taking into consideration multiple use case scenarios while planning innovations and considering the future. Understanding of deal financials with a basic understanding of accounting principles Ability to gain buy-in and cooperation from a wide range of stakeholders without direct authority. Comfortable working in innovative technology and in a fast-paced environment. Willing to be client facing with strong executive level communication skills.

Project Role : Automation Control Practitioner Project Role Description : Develop and implement automation process controls, including the design specifications and engineer configurations. Uses knowledge of industry design practices and automation systems to create and develop drawings. Must have skills : Oracle Service Cloud Field Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As techno-functional lead , you will be responsible for developing and implementing process controls, designing specifications, and engineering configurations. Utilizing industry design practices and systems, you will create and develop drawings to enhance operational efficiency. Roles & Responsibilities:- Demonstrable experience as a techno-functional lead on at least two large-scale full-life cycle implementations of Oracle Field Service Cloud (ToA) Application.- Experience developing process flow diagrams, gathering requirements, conducting workshops, design and prototyping, testing, training, defining support procedures, and implementing practical business solutions.- Strong techno-functional skills in proposing, designing optimal solutions, including ownership of the overall solution for customization / integrations on Oracle Field Service Cloud (ToA) Projects.- Prior hands-on experience in configurations and customization in the following areas - Core Application, Profiles, Permissions, Business Rules, Routing Plans, Work Schedules, Smart Collaboration, Action Management, Mobility and Manage Displays, Reports, Data migration, Inbound/Outbound messages.Testing-Ability to develop software test scenarios, test cases, test scripts with detailed steps, and execute them.- Knowledge of testing the applications.- Devise and implement test strategies that adequately assess all software aspects.- Investigate and recreate reported defects.- Work with other engineers to troubleshoot and resolve coding issues.- Track and document all testing defects and resolutions.- Participate in the design and development for test automation and support. Professional & Technical Skills:- Experience developing Oracle Field Service forms.- Experience developing plug-ins is highly preferred.- Experience in programming languages such as JavaScript is highly preferred.- Experience with web services standards and technology including REST, WSDL, SOAP, XML, XML-Schema, XSL, WS standards/Security etc. Additional Information:- The candidate should have a minimum of 3 years of experience in Oracle Service Cloud Field Service Management.- This position is based at our Mumbai office.- A 15 years full time education is required.- Should be flexible to work in shifts- Successful Candidates will have the following preferred skills/background:Experience developing process flow diagrams, collecting requirements, conducting workshops, design and prototyping, testing, training, defining support procedures, and implementing practical business solution Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Spanish Language Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide excellent Spanish Language support to clients. Deliver top-notch Service Desk Voice Support to resolve client issues effectively. Professional & Technical Skills: Must To Have Skills: Proficiency in Service Desk Management, Spanish Language, Service Desk Voice Support Strong understanding of IT service management processes. Experience in troubleshooting and resolving technical issues. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education