Posted:1 week ago|
Platform:
Work from Office
Full Time
Role & responsibilities 1. Provide prompt & efficient service to customers for the printers supplied by the company and are under warranty / AMC. 2. Ensure immediate response & low resolution time for all such printers. 3. Ensure excellent customer satisfaction by providing timely and effective after-sales service 4. Conduct product installations, training sessions, and preventive maintenance. 5. Troubleshoot and resolve technical issues to minimize downtime. 6. Build and maintain strong customer relationships. 7. Analyze service performance and customer feedback to improve processes. Preferred candidate profile Minimum 2 years of experience in B2B service, preferably in the printing, packaging, or industrial equipment Strong technical expertise in handling industrial equipment. Excellent communication and problem-solving skills. Ability to work independently and manage customer requirements efficiently.
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