851 Field Service Jobs - Page 19

Travelling to customer place site. Project Installation, commissioning of system, ATP and hand over - CCTV, Fire Alarm system, energy monitoring system and intruder alarm system. Attending and resolving of Service call (IMT/CSR/Customer mails/ breakdown service calls) on daily basis within TAT Attending and resolving of Footage download calls within TAT Attending IPMs (Integrated Preventive Maintenance) as per customer schedule Replacement of SRN materials and sending back to HO Coordination/remote support for BMs/DBMs for any kind of issues in CMS equipments Level-1 coordination/remote support for BMs/DBMs for any kind of issues in CMS equipments. Service call update in tools after call closer. Site uptime and sensor uptime in assigned region. Reduction of service calls by maintaining system healthiness in assigned region. Following all safety measure at site. Tools & Laptop requirement Laptop should be available with candidate and carried to site on daily basis All basic tools should be available and carried to site on daily basis Required necessary software tools should be installed in the laptop Location: Hyderabad,Mumbai,Bangalore,Chennai,Kakinada,Mehasana,Allahabad

Service Technician Bahraich,Bangalore,Bareilly,Berhampur,Chandigarh,Chennai,Dehradun,Fatehpur,Guna, Guwahati,Hyderabad,Jaipur,Jalandhar,Jhansi,Karnal,Kolkata,Lucknow,Ludhiana,Moradabad, Pratapgarh,Pune,Raipur,Ranchi,Surat,Vijayawada, CV-7626085021

to provide exceptional service. Promote and sell products or services Handle inquiries and resolve issues May have to travel in Gujarat for servicing for electronic products.(Training will be provided) Sales of electrical products in Ahmedabad Travel allowance Sales incentives

Role & responsibilities Dynamics CRM 365 (Field Service), C#, .Net Framework Required Skills: Customize and extend the Field Service Management (FSM) functionality within Dynamics 365, including the configuration of Work Orders, Service Agreements, Booking Orders and Scheduling and Dispatching features. Implement and configure service scheduling, resource scheduling, and mobile device integration to optimize field operations. Design, develop, and implement custom Plugins and Workflows to automate field service processes and integrate with other systems and tools. Create custom actions and custom workflow steps to handle complex logic and automate business rules within Dynamics 365 Field Service. Develop solutions for integrating IoT devices (Internet of Things) into Dynamics 365 for real-time data tracking, remote diagnostics, and predictive maintenance features is a plus. Support and enhance Dynamics 365 Field Service Mobile app, optimizing it for field technicians. Integrate with PowerApps to build custom mobile apps or field solutions for technicians. Solid experience working with Dynamics 365 Field Service (FSM) module, including configuration and customization of entities, workflows, scheduling, work orders, and service agreements. Knowledge on the complete Work Order life cycle in Field Service module. Experience with Field Service Scheduling, Resource Scheduling Optimization (RSO) and mobile solutions for technicians. Familiarity with Internet of Things (IoT) technologies and how they can be integrated into Dynamics 365 Field Service for predictive maintenance, remote diagnostics, and real-time data collection. Experience in developing Azure functions and Azure Logic Apps. Experience in developing Reports within Dynamics CRM. Microsoft certifications in DynamicsCRM (Field Service) and PowerApps is a plus.

We are hiring a Field Service Engineer to support solar project installations and service operations. The ideal candidate will have hands-on experience in solar/renewable energy systems, with strong troubleshooting and customer support skills. Food allowance Annual bonus

Install & commission of machines & automation systems Preventive & Breakdown Maintenance Technical training for customer operator Maintenance of service documentation Coordinate with internal dept for spares, escalation Timely closure of service call Required Candidate profile 5+ years of exp as Service Engineer BE/Diploma in Mechanical/Instrumentation/Mechatronics Should have worked in machine tool/CNC industry etc Strong knowledge of Machines Travel extensively

•Drive the team for service business & achieve the Quarterly & Yearly budgets. •Achieve & Maintain the Printer to Engineer Ratio •Achieve & Maintain the percentage of repeat breakdown call’s .

Role & responsibilities Provide prompt & efficient service to customers for the printers supplied by the company and are under warranty / AMC. Ensure immediate response & low resolution time for all such printers. Take technical guidance/ help timely, in resolving customer issues, if any. Efficiently demonstrate the printers to Customer and its operators. Installation of printers to be effectively done, to avoid break downs due to improper installations. Raise requisition for correct spare after proper diagnosis and to obtain such spare from reporting office without losing much time for warranty/ CAMP printers. To promptly return the defective spare part used for warranty/ CAMP printers. Safely stock & maintain spares inventory issued by the Company & ensure all such spares are in working condition always. Ensure AMC/ spare quotes are sent to customers for the respective territory through office promptly & escalate in case of abnormal pendency. Regularly update on technical briefings and bulletins and periodically upgrade the technical and commercial skills. Ensure diligent follow ups for business in terms of AMC/CAMP & Filter sales etc. Guide customers regarding stocking of consumables. 100% adherence on installation standards and ensure the same is maintained as long as it is under CPL obligation. Follow customer given safety norms whilst in their premises & maintain discipline. 100% compliance to guidelines given by the superiors from time to time. Develop good rapport / relations with customers. Timely submit service reports/ monthly reports alongwith travel expenses and provide feedback as per prevalent system to office/ seniors regarding service calls status on real time basis. Ensure proper upkeep of tool kit on regular basis. Should be well dressed, tidy & presentable when on duty. Should have a mobile in working condition round the clock & attend promptly customers calls on mobile. Should be prepared to attend service calls beyond office hours, in case of any emergency & situation demands. Undertake frequent upcountry travelling & sometimes even at short notice. Should atleast own a two-wheeler. Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems. Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests. Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements. Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs. Documents service and installation actions by completing forms, reports, logs, and records. Maintains customer confidence by keeping service information confidential. Updates job knowledge by participating in educational opportunities; reading professional publications. Accomplishes operations and organization mission by completing related results as needed. Preferred candidate profile Should have done Technical Eletronics/Electrical Service Should have worked in Field Service Have good knowledge of the territory he will work in.

Role & responsibilities Job Description Pet stretch blow molding expert Knowledge of two stage PET stretch blowing machine both linear and rotary machine Knowledge and experience in process setting in two stages stretch Blowing machine Experience in Krones, Sidel, Shyam, Hildon, Techlong mcs Experience in LAbelling, Filling, etc. Education: - Degree in Mechanical/ Electrical//Diploma in Mechanical/ Electrical, CIPET/Mechanical/ EEE Experience: Min 7 to 12 years in the related field Skills: Knowledge and troubleshooting experience in filling lines Knowledge of injection molding PET preforms process Knowledge of preform defects Knowledge of Pet bottle defects Problem solving analytical skill Communication skill in Hindi and English Experience in customer handling and coordination with plant Knowledge in Bottle testing methods Preferred candidate profile

Responsibilities: * Conduct field surveys and services * Report results back to headquarters * Manage field marketing campaigns * Collaborate with sales team on strategies * Meet sales targets through effective execution

SALES - EXECUTIVE We are manufacturer of Medical Equipment having office Delhi & Mumbai required Sales Executive for Delhi, Chandigarh, Bangalore, Mumbai, Chennai, Guwahati & Kolkatta based. Experience min. 3-4 years in Medical Surgical Equipment line. Salary : 3.5 to 4 lac. Contact E-mail : info@rohitsurgical.com WhatsApp : +91-8800000051

Installation, commissioning, troubleshooting, and maintenance of electrical control panels, distribution boards, and related systems at client sites. Expertise in panel wiring, electrical circuit design, and interpreting electrical drawings.

Service engineer - field at ghaziabad, UP Qualification- Diploma mechanical or electronics Exp- fresher can apply Salary- 15k- 20k Bike required

Role & responsibilities ServiceMax implementations and/or customizations including systems integrations, 3rd party applications, AppExchange products, and custom Lightning development Provide technical leadership, setting best practices (e.g., integration and application development, deployment, testing, iterative refinement) to senior and junior developers Provide the necessary guidance to estimate user stories Clarify any ambiguity with the user story requirements and baseline the estimation Deliver Field Service Lightning application architecture, and guide development, integration, distributed data management, and application testing teams. Collaborate with other technical and non-technical team members, clients, and vendors to define, build, and deliver solutions. Working with customers to analyze and resolve Salesforce and SERVICEMAX product related issues/requirements Participate in the full software development life cycle from technical design to development, testing and deployment. Design and develop solutions that best leverage the ServiceMax features to support critical business functions and meet project objectives, business requirements and customer goals Participate in technical design discussions, develop technical solution documentation that is aligned with business objectives. Develop, test, and document custom development, integrations, and data migration elements of SERVICEMA X implementation. Analyze application and system problems and incidents; develop recommendations and solutions for those problems, implement those solutions, and provide communications on the associated actions, business impacts, and results.

Job Summary: The Engine Field Service Technician Level III serves as the primary technical expert and customer contact in the field, responsible for diagnosing and resolving complex engine-related issues. Operating independently at customer sites, this technician provides advanced repair, maintenance, and support services for Cummins engines and systems. The role also includes coaching junior technicians, ensuring documentation accuracy, and promoting a safety-first culture. Key Responsibilities: Serve as the lead technical specialist for diagnosing and executing complex engine repairs at customer locations. Perform routine and complex preventative maintenance tasks on Cummins engines and related systems in the field. Build and maintain strong customer relationships through prompt, efficient, and professional service. Utilize diagnostic software and specialized tools to troubleshoot and resolve faults in mechanical and electronic engine components. Interpret service documentation, wiring diagrams, and system schematics to guide repair decisions. Escalate unresolved technical issues to product specialists or supervisors and document all troubleshooting steps. Mentor and provide directions to junior technicians and apprentices; assist in planning repairs and parts ordering. Identify potential additional service opportunities while interacting with customers. Maintain cleanliness and readiness of service vehicle, tools, and equipment. Complete accurate service documentation, including worksheets, time logs, warranty claims, and business system updates. Adhere strictly to all Cummins Health, Safety & Environmental (HSE) standards and procedures, report hazards or incidents promptly. External Qualifications and Competencies Competencies: Diagnostics Application: Expert in translating customer complaints into actionable troubleshooting and repair plans. Engine Systems Interaction: Skilled in analyzing cross-system interactions (e.g., fuel, exhaust, cooling, aftertreatment). Product Repair & Maintenance: Executes efficient, high-quality repairs and preventive maintenance. Service Documentation: Maintains complete and accurate technical records. Technical Escalation: Uses data and service tools to escalate and resolve complex issues efficiently. Develops Talent: Coaches team members and shares technical expertise. Health & Safety Fundamentals: Models safety leadership in all work environments. Customer Focus & Communication: Builds customer trust through clear, solution-oriented interactions. Qualifications: Education: Vocational diploma or associate degree in a relevant technical field. Apprentice Trained Engine Technician certification (preferred). Licenses/Certifications: Valid local driving permit. Compliance with any required export control or local regulations. Experience : Significant hands-on field service experience, preferably in diesel engine systems. Advanced-level knowledge and experience with Cummins engine products. Proven customer service capabilities in technical support or service delivery roles. Experience coaching and mentoring junior technicians or apprentices (preferred). Additional Responsibilities Unique to this Position Core Skills & Knowledge: Deep understanding of mechanical, electrical, and electronic engine systems. Proficiency in using Cummins diagnostic tools and software. Ability to read and interpret service manuals, logic circuits, and wiring schematics. Competence in documenting service activities using business systems. Familiarity with service management tools and Microsoft Office Suite. Strong problem-solving, organizational, and time management skills. High level of self-motivation and ability to work independently in field conditions. Additional Requirements: Based in Guwahati, travel across all Northeast States is required. Flexibility for irregular hours, remote work environments, and field-based service needs. Adherence to Cummins safety, compliance, and ethical standards is mandatory.

Role & responsibilities • Diagnose faults, carry out repairs, and perform calibration for generators or batteries. Provide technical support to customers, ensuring that all service-related tasks are completed promptly and efficiently. Respond to emergency breakdowns and ensure timely service interventions to minimize downtime. Install, test, and commission new systems as required, including DG sets, generators, and backup power solutions. Maintain accurate records of services performed, including parts used and any additional issues identified. Ensure compliance with safety standards and industry regulations while working on electrical and mechanical systems. Monitor and track parts inventory to ensure the availability of essential components. Perform routine inspections, preventive maintenance, and diagnostic troubleshooting on DG sets, generators, and battery banks to ensure optimal performance What makes you a great addition to the team : Candidate must have 4-5 Year of experience in Field Service of DG & Battery Sector. Also, we can prefer fresher (Diploma in Mechanical, Electrical & Electronics Engineer) Conduct training sessions for customers, explaining the operation and maintenance of their generators, DG sets, and battery systems. Work collaboratively with other technical teams to resolve complex issues and enhance service offerings. Travel to various client sites, as required, to provide on-site service and support. Why Chakr: Live your best life at Chakr Innovation with: • Health Insurance • Learning and development • Maternity and Paternity leaves • Friendly peers & coworkers • Wellness Program • Perks & Bonuses • Lifestyle benefits (Work life balance & mobility)

Job description Main Purpose: This position will is highly technical in nature, ensuring break free operations of BMCs & CCs which includes diagnosing, troubleshooting, installation & maintenance of extensive variety of Electrical, and Mechanical equipment's of the assigned location. Responsibility Matrix A- Diagnose, Troubleshoot, Installation, maintenance, repair & Calibrate Equipment's- 70% B- Maintaining Equipment Logs- 30% Career Plan for Maintenance Engineer Maintenance Engineer will be a part of core technical team of Field Engineering Services (FES), based on inherent capabilities, skills, knowledge and attitude will have career progression to various other specialist functions in the long term company's growth. Job Responsibilities: 1. To plan and develop the service support mechanism to attain the break down issues at the BMCs and CCs Levels such as Maintenance of Chillers,DGs and Comperssors. 2. Responsible for Preventive Maintenance & Breakdown maintenance of Bulk Milk Cooler, Stabilizer, Can Scrubber, Milk Pump, and Condensing Unit & Accessories at all BMC location cover under particular District Area. 3. To plan and manage the timely delivery of machines and equipments as the BMCs and CCs and also its proper installation. 4. Coordinate with Service provider for Maintenance of equipments and verify and validate the service reports of DG set. 5. Perform scheduled preventive maintenance tasks, such as checking, cleaning, or repairing equipment, to detect and prevent problems. 6. Maintain equipment logs that record performance problems, repairs, calibrations, or tests. 7. Responsible for maintenance of all kinds of measuring equipment and Laboratory equipment. 8. Need to take safety measures before going for any maintenance related activity. 9. Responsible for facilitating and monitoring the infrastructure and buildings, provide facilitation of necessary utility items, for e.g. lighting & Fan equipment at BMC/CC centers of particular District Area. 10. Verify and validate the reading of Electricity consumption & diesel Consumption of all BMCs/CCs for particular district area. 11. Coordinate with HO for commencing and prioritizing activities and addherace to the timelines and reporting on daily basis. 12. Responsible for smooth operations of all Effluent Treatment Plants (ETPs) and also for maintenance of ETP equipment at BMCs/CCs for particular District Area. 13. Coordinate efforts with other peoples involved in installing or maintaining equipment or components. 14. Coordinating with PGVCL for all issues by taking consensus with HO 15. Actively coordinate with architects, consultants, suppliers and related parties for project requirements. 16. Check, verify and approve supplier bills / invoices. 17. Conduct equipment safety audit on periodic basis. 18. Any other work assigned from time to time by the company

Field Service Engineer installs, maintains, troubleshoots, and repairs ELV systems and related security equipment at client locations .

Walk-In Interview for Evaluation Engineer - Join the CARS24 Growth Journey! Walk-In Interview Details Venue: CARS24 Services Private Limited, Ground Floor, MM Plaza, 18th Cross Rd, Sector 6, HSR Layout, Bengaluru, Karnataka, 560068 Time: 10:00 AM to 3:30 PM For queries, contact HR Divya at 9810045826 Job Responsibilities: Conduct 5 to 7 four-wheeler inspections per day at customer locations (company-generated leads). Cover a radius of 35 to 45 km/day. Ensure timely and accurate vehicle evaluations. Input inspection data into our internal systems. Deliver excellent customer experience during each visit. Eligibility Criteria: Education: ITI / Diploma / Polytechnic in Mechanical, Automobile , or similar fields. Must have a 2-wheeler and valid Driving License (DL) . Must be able to drive both manual and automatic cars . Willing to work on weekends (rotational weekly off provided). Good observation, communication, and reporting skills. Candidates with 1 to 7 years of experience in the automotive industry particularly in roles such as Service Advisor, Bodyshop Advisor, Motor Claim Surveyor, or similar inspection-related positions will be given preference. Perks & Benefits Leads provided by the company. 12 weeks of paid training before field deployment Performance-based incentives and allowances Growth opportunities with one of India's top Auto Tech startups Work with India's #1 Auto Tech Startup Energetic Work Culture

Key Responsibilities: Architect and design secure, scalable Salesforce solutions that align with business objectives and technical requirements. Define and optimize data models, object relationships, and integrations with external platforms. Provide technical leadership and set architectural direction for Salesforce development teams. Oversee and guide development efforts using Apex, Lightning Web Components (LWC), Salesforce Flows, and APIs. Lead platform integrations using REST/SOAP APIs, MuleSoft, and event-driven architectures. Drive Salesforce platform compliance, governance, and performance optimization across multiple instances. Collaborate with cross-functional teams to ensure seamless delivery of enterprise-scale Salesforce solutions. Job Requirements: Bachelor's or Master's degree in Computer Science, Engineering, or a related field. 10+ years of hands-on experience in Salesforce development, architecture, and administration. Deep expertise with Sales Cloud, Service Cloud, Experience Cloud, and core Salesforce Platform features. Proficient in Apex programming, Lightning Web Components (LWC), SOQL/SOSL, and Salesforce Flows. Extensive experience with Salesforce integration best practices and API-based connectivity. Familiarity with CI/CD pipelines, DevOps tools, and Agile software development methodologies. Strong understanding of Salesforce data modeling, security frameworks, and regulatory compliance. Nice to Have: Salesforce Architect Certifications (Technical Architect, System Architect, or Application Architect). Experience with Salesforce Marketing Cloud, CPQ, Field Service Lightning, or Einstein AI solutions. Exposure to cloud platform integrations with AWS, Azure, or Google Cloud Platform. Experience leading large-scale Salesforce transformation initiatives. Primary Skills: Salesforce Architecture, Apex, Lightning Web Components (LWC), SOQL/SOSL, Salesforce Flows Salesforce Integration (REST/SOAP APIs, MuleSoft) DevOps and CI/CD in Salesforce Agile software delivery practices

Key Responsibilities: Architect and design secure, scalable Salesforce solutions that align with business objectives and technical requirements. Define and optimize data models, object relationships, and integrations with external platforms. Provide technical leadership and set architectural direction for Salesforce development teams. Oversee and guide development efforts using Apex, Lightning Web Components (LWC), Salesforce Flows, and APIs. Lead platform integrations using REST/SOAP APIs, MuleSoft, and event-driven architectures. Drive Salesforce platform compliance, governance, and performance optimization across multiple instances. Collaborate with cross-functional teams to ensure seamless delivery of enterprise-scale Salesforce solutions. Job Requirements: Bachelor's or Master's degree in Computer Science, Engineering, or a related field. 10+ years of hands-on experience in Salesforce development, architecture, and administration. Deep expertise with Sales Cloud, Service Cloud, Experience Cloud, and core Salesforce Platform features. Proficient in Apex programming, Lightning Web Components (LWC), SOQL/SOSL, and Salesforce Flows. Extensive experience with Salesforce integration best practices and API-based connectivity. Familiarity with CI/CD pipelines, DevOps tools, and Agile software development methodologies. Strong understanding of Salesforce data modeling, security frameworks, and regulatory compliance. Nice to Have: Salesforce Architect Certifications (Technical Architect, System Architect, or Application Architect). Experience with Salesforce Marketing Cloud, CPQ, Field Service Lightning, or Einstein AI solutions. Exposure to cloud platform integrations with AWS, Azure, or Google Cloud Platform. Experience leading large-scale Salesforce transformation initiatives. Primary Skills: Salesforce Architecture, Apex, Lightning Web Components (LWC), SOQL/SOSL, Salesforce Flows Salesforce Integration (REST/SOAP APIs, MuleSoft) DevOps and CI/CD in Salesforce Agile software delivery practices

We are hiring for US based MNC. Interested candidates can share their resume on swati.srivastava@weareams.com Role Title: Service Delivery Manager Exp: 2+ yrs Location: Pune Roles & Responsibilities: Meet CSAT & service delivery target as per organization YOY target. Answers customers questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources. Maintain Service Delivery operations for assigned region. Dealers/ Distributors/ Customers visits. Reviewing team performance on regular basis. Regular Product & soft skill training for direct/ASP/DS team. Development of service infrastructure for location. ISO, ASP review & improvement actions. Dealer defectives management as per organization policy. Leading, managing & monitoring the performance ASP’S team to ensure efficiency Monitoring of CRM on regular basis for smooth service operations and pending calls. Responsible for claim settlement for all the ASP’s as per timeline. Yearly revenue target as per yearly budget. Regards, Swati Srivastava AMS Consultant

Installation, maintenance & troubleshooting of lab instruments with focus on cooling systems, HVAC & controls. Perform preventive maintenance, calibration, onsite support, reports, inventory, validation coordination & ensure timely issue resolution. Required Candidate profile Diploma/B.E./B.Tech in EE/ECE/Mech/Refrigeration with 1–3 yrs exp. in lab/HVAC/medical devices. Knowledge of circuits, chillers, compressors. Good communication & ready to travel as needed.

Job Title: Salesforce Platform Business Analyst/Functional Consultant Senior Manager - S&C GN Management Level: 06 Senior Manager Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills: Salesforce CRM platform Good to have skills: SAP CRM, Microsoft Dynamics 365 Job Summary :As a Salesforce Business Analyst/Functional Consultant, you will be responsible for designing, building, and configuring Salesforce solutions to meet business process and application requirements. Your typical day will involve working with the development team, analyzing business requirements, and developing solutions to meet those requirements. Roles & Responsibilities: Spearhead the design and enhancement of customer service experiences on Salesforce, ensuring they align with client objectives. Serve as a trusted advisor to clients, providing expert guidance on Salesforce strategy, architecture, and implementation. Lead the creation of compelling business cases and value propositions for Salesforce solutions, aligning with client goals and driving ROI. Lead pre-sales activities including client presentations, solution demonstrations, and responding to RFPs, to secure new business opportunities. Leverage deep industry knowledge to provide tailored Salesforce solutions that address specific challenges and opportunities within the client's sector. Lead the analysis and design/redesign of Customer Service processes to address bottlenecks and pain points effectively. Serve as the governance point of contact in the project, overseeing and managing stakeholder expectations, addressing and resolving issues and risks, and ensuring project success through effective governance and oversight. Lead initiatives by developing points of view, creating reusable assets in the customer service space, analyzing industry research and market trends, and introducing innovative solutions. Mentor and guide the team, ensuring high-quality deliverables and successful project outcomes. Professional & Technical Skills: Proven track record in consulting roles, with strong skills in client management, strategic planning, and solution delivery. Extensive experience in one or more industries, with the ability to translate industry needs into Salesforce solutions. Proven ability to develop strong business cases and value propositions for Salesforce solutions. Strong background in pre-sales, including the ability to craft and present compelling value propositions. Demonstrate expertise in managing stakeholder expectations and actively resolving issues and risks, serving as the governance point of contact to ensure project success. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs. Additional Information: Minimum 5 years of experience working on Salesforce CRM platform (Nice to have exposure to SAP CRM/ Microsoft Dynamics 365). Exceptional communication, problem-solving, and leadership abilities required. Must have worked on Proposals and contributed to business development work. Certification in one or more of the Salesforce solution areas:Service Cloud, Sales Cloud, Marketing Cloud, Field Service Lightning, CRM Analytics, etc. At least delivered 1-2 CRM transformation programs and MBA is preferred. Whats in it for you An opportunity to work on transformative projects with key G2000 clients. Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. Qualification Experience: Minimum 12+ years of experience is required Educational Qualification: MBA preferred

Job Summary: Technical specialist and primary customer support contact responsible for diagnosing and executing complex repairs to engine products at the customers site. Key Responsibilities: Establish and maintain productive customer relationships, ensuring prompt and efficient customer service. Utilize specialized tools and documented procedures to diagnose and complete complex repairs at customer locations. Perform preventative maintenance on engines and related components in the field according to schedules and standards. Escalate unresolved technical issues to product specialists or supervisors. Provide coaching, development, and knowledge transfer to technicians and apprentices; may review repair plans and parts lists. Complete required documentation such as service worksheets, timesheets, warranty claims, and quality documents. Identify and communicate additional sales and service opportunities with customers. Maintain service vehicle and tools in proper operating condition. Ensure compliance with all relevant Health, Safety, and Environmental policies and report any issues or incidents. External Qualifications and Competencies Competencies: Communicates Effectively: Conveying clear and precise messages tailored to different audiences. Customer Focus: Building strong relationships and delivering customer-centric solutions. Develops Talent: Supporting employee development to meet career and organizational goals. Manages Complexity: Analyzing complex information to resolve issues efficiently. Manages Conflict: Addressing conflicts constructively with minimal disruption. Self-Development: Actively pursuing new learning opportunities through formal and informal channels. Health and Safety Fundamentals: Promoting and modeling proactive health and safety behaviors. Diagnostics Application: Identifying and troubleshooting issues using specialized equipment and software. Electronic Service Tool Application: Utilizing appropriate hardware and software tools for diagnostics and repairs. Engine Systems Interactions : Analyzing electrical and mechanical system interactions for accurate diagnoses and repairs. Product Repair and Maintenance: Conducting mechanical/electrical repairs using the required tools while adhering to standard repair times. Service Documentation: Ensuring accurate record-keeping of customer, equipment, and technical service data. Technical Escalation: Addressing technical issues efficiently and escalating as needed. Values Differences: Recognizing and appreciating diverse perspectives and cultural contributions. Education, Licenses, and Certifications: Apprentice Trained Engine Technician (Preferred). Vocational diploma from a relevant technical institution. Locally valid driving permit. Licensing may be required for compliance with export controls or sanctions regulations. Additional Responsibilities Unique to this Position Experience: Significant field service work experience. Expert-level knowledge of and/or experience with engine products. Customer service experience. Experience providing technical advice and coaching to junior technicians (preferred). Skills: Managing critical and hard-to-diagnose cases escalated from dealerships and sharing field learnings. Acting as a subject matter expert on controls and electrical systems to enhance dealership response team capabilities. Developing training and capability-building initiatives for dealership teams on engine control modules (ECMs) and electrical diagnostics.