Field Service Engineer

Job Description

Company Profile: About Us Lynkit (www.lynkit.in) is a product-based technology company, in the logistics space. We specialize in digitally transforming supply chains using deep tech like IoT, blockchain, AI, machine learning, OCR, AR and process automation. We started out in 2017 and have been rapidly growing every year and having quadrupled in size since then. Today, our 6 flagship products serve more 3,500 companies in India, including global brands and household names as well as governments and public sector clients. We are seeking out candidates with a passion for working in a startup, high-growth environment, working in cutting-edge technologies, and making an impact. Our Notable Achievements One of Lynkit's GPS based tracking solutions has been recognized by Invest India as one of the most innovative, and its blockchain application has been featured by the Linux Foundation/ Hyperledger on their Global Showcase. For its cutting-edge tech and innovative solutions, Lynkit has been recognized as a top start-up by Silicon India. Most recently, Lynkit has been announced as the winner of the Bharat Petroleum Grand Slam Challenge for its innovative supply chain management solution for commercial LPG distribution. Our Team We are based out of Delhi and we have a super young and energetic team. Our multi-disciplinary team is made up of software and hardware engineers, technical support, sales and operational teams. We all work together under the same roof, making it a diverse and vibrant place of work. Our Flagship Products Our flagship products are –Lynktrac™ (GPS based track and trace product offering), LynkID (identification and inventory management solution), Lynkit.io (India’s first blockchain based transport management system), PikMyBox (India’s leading export logistics platform) and Lynkgrid (IoT and AR based terminal and warehouse management platforms). Job Title: Field Service Engineer Job Location -Mundra, Gujarat This position would be based at the client site in Mundra , Gujarat We are seeking a Field Service Engineer for providing specialized technical services to enterprise customers as well as internal teams. We are looking for a candidate that has prior experience in hardware configuration, installation and/or servicing and experience with any or all of the following technologies - GPS, RFID, smart cameras, WiFi, Bluetooth etc. Job Description Conducting site visits and assessments for hardware installation Assessing hardware requirements for new projects Providing support on the hardware and hardware support services Providing technical demo of product or new features to client Troubleshooting issues related to hardware or software functionality Respond to requests for technical assistance in person, via phone or electronically and follow service desk procedures. Accurately describe client issues and interpret and design a resolution Identify and escalate situations requiring urgent attention Make sure the process conformity and SLAs are accomplished Required Candidate Profile Ability to multi-task, manage time and follow through with assignments Good understanding of computer systems, mobile devices and other tech products Experience with RFID hardware/ technology will be given preference Ability to diagnose and troubleshoot basic technical issues Ability to provide step-by-step technical help, both written and verbal Customer facing experience is a plus Degree in IT, electronics, computer science or relevant field is required If interested, please share your resume on recruit@lynkit.in Job Type: Full-time Schedule: Morning shift Education: Diploma (Preferred) Experience: total work: 1 year (Preferred)