Responsibilities: * Manage sales orders from creation to fulfillment * Process purchase orders & proformas * Coordinate marketing activities with teams * Follow up on leads & quotations * Ensure timely payments & collections
Job Description - Service Engineer Job title Service Engineer Qualification - Diploma or BE/B tech Preferred candidate from Mumbai based location. Language known English & Hindi Job location – Churchgate (Nariman Point) & Visit to client office Experience – 2-3 yrs. The Field Service Engineer will be responsible for meeting the daily service maintenance and repair needs of the customer’s equipment. Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned. He should have strong problem-solving skills and background in technology. Skills required Technical background in electronics or instrumentation with affiliation to electronics. Work experience in the field of machinery is preferred. Experience diagnosing and repairing mechanical, electro-mechanical, and/or electronic equipment. Ability to work productively, with multi tasking in minimal supervision & in pressurized environment. Experience troubleshooting and responding to customer concerns. With Strong technical capabilities understanding of tools and technology needed to complete repairs. Ability to work in a team-oriented environment. Handles sensitive issues and exhibits exemplary customer service to internal and external customers. Experience interfacing with both internal team members and external customers as part of a solution based service process. Ability to give and receive constructive feedback and appropriate coaching to customer on critical equipment. Proven record of being reliable and accountable for all aspects of their job. Proficient level of computer skills. Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner. Strong time management skills. Ability to adapt to changing circumstances. Decision-making, problem resolution and creative thinking skills. Roles and Responsibilities: Assess hardware and software malfunctions. Disassemble and reassemble machines to repair or replace worn or malfunctioning components and consumables. Completing Preventative Maintenance and field modifications based on instructions. Basic troubleshooting, installation, maintenance and repair on designated equipment. Diagnose errors or technical problems and determine proper solutions. Educate and train customers on use of machine, software and application. Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied. Update and maintain assigned machines per manufacturer specifications. Maintain parts inventory, personal library of machine manuals, company-assigned laptop and tools. Attend ongoing training events sponsored by company or machine manufacturers to stay up-to-date on the latest technology and repair options. Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner. Produce timely and detailed service reports Maintaining daily communications with customers to ensure resolution and proper follow-up. Maintaining tools and test equipment and ensuring they are properly calibrated. Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales. Working as a member of the local team to provide efficient service delivery to all accounts within assigned area. The ability to lift and carry a toolbox that can weigh up to 25 kgs. Follow all company’s procedures, protocols, policies and regulations. Cooperate with technical team and share information across the organization. Build positive relationships with customers. Travel all India and if required travel on Sunday also. Benefit* 1.Paid leaves 2.Leave Encashment 3.Traveling Conveyance 4.Phone reimbursement We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
JOB OBJECTIVES To be able to effectively provide quality HR services daily for Office and provide timely responses and resolutions to employee concerns. The job entails providing support for a wide variety of activities of human resources, office administration, and executive assistance role. JOB RESPONSIBILITIES HR ADMIN ROLES: Administering and explaining benefits to employees, serving as liaison between management and employees Works with HR team in Reviewing employee complaints and ensuring accurate and timely documentation of concerns or issues, Employee Engagement Activities (Sports events, Outing etc.) Monitoring of Insurance, Visa and Immigration applications, requirements and renewal. Take messages, direct calls, and answer telephone calls Records Keeping and Management Operate and maintain machines in the office, like personal computers, voice mail systems, facsimile machines, scanners, and photocopiers Run errands and also deliver messages Manage Office Boys/Peons Order services, supplies, and materials Arrange appointments, manage calendars, and complete work schedules. Office facilities management. EXECUTIVE ASSISTANT ROLE Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics as required by the executive office members Maintains executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel. Welcomes guests and customers by greeting them, in person or on the telephone; answering or directing inquiries. Any task that will be required and deemed necessary
Roles and Responsibilities: Monitoring competitor activity in the industry to identify new strategies or approaches that may be effective in the future Communicating with customers to answer questions about products or services they have purchased Helping to create and manage marketing campaigns by developing advertising materials such as brochures, pamphlets, flyers, banners, or event signage Coordinating with manufacturers, suppliers, and other third parties to ensure that all materials are produced on schedule and meet quality standards Developing sales strategies by monitoring market trends and identifying new opportunities for growth within specific industries Developing proposals to meet clients needs by researching products or services, creating presentations and proposals, and negotiating terms with clients Supporting sales representatives by developing leads, scheduling appointments, arranging meetings with potential clients, and providing information about the companys products or services Coordinating with the marketing department to develop and implement marketing strategies designed to increase brand awareness or promote new products or services Monitoring advertising campaigns to ensure that they are effective and meeting their goals Desired Candidate Profile: Strong planning capabilities, organizational skills, leadership ability, and customer service skills. Strong organizational skills as well as the ability to effectively communicate in English and take a leadership role over the group for which they coordinate. Knowledge of import and export. Able to interpret internal and external business challenges with impact on the organization and recommends best practice solutions. Ability to analyze trends or deviations from standards and implement creative and unique cross-functional solutions. Proficiency with applicable software applications in related field. Able to effectively communicate complex information to both management and other employees, anticipating questions and focusing on key elements. Ability to implement and ensure compliance to company rules and business processes. Handles sensitive issues and exhibits exemplary customer service to internal and external customers. Ability to work in a team-oriented environment is critical. Ability to give and receive constructive feedback and coaching, and respond appropriately. Organization skills - managing the efforts of multiple people and departments to achieve desired results requires staying on top of things and collaborating extensively Salesmanship - understanding the target audience and presenting information to them in ways that will lead to a positive impression of the company boosts profits Creativity - thinking outside the box leads to exciting campaigns that grab attention and generate sales Data analysis - sales and marketing coordinators should be comfortable inputting and interpreting data in order to draw sensible conclusions Problem-solving skills - critical examination helps sales and marketing coordinators pinpoint reasons behind situations, such as why sales totals were less than predicted or why an internet campaign isn't drawing sufficient traffic.
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