Field Service Engineer

Job Title: Field Service Technician

Location: [Insert Location]

Reports To: Service Manager / Operations Manager

Job Purpose:

To provide on-site technical support for clients, ensuring timely preventive maintenance, AMC service visits, and prompt resolution of breakdowns for equipment and systems.

Key Responsibilities

• Preventive Maintenance (PM) & AMC Visits:
• Conduct regular preventive maintenance checks on client equipment according to AMC schedules.
• Ensure all equipment is functioning optimally and document PM activities.
• Suggest improvements or upgrades if needed.

Breakdown & Emergency Support

• Respond promptly to client breakdown calls.
• Diagnose, troubleshoot, and repair faulty equipment on-site.
• Coordinate with vendors or suppliers for parts replacement when required.

Documentation & Reporting

• Maintain accurate service reports for each visit (PM, AMC, or breakdown).
• Update client records, service logs, and inventory usage.
• Report recurring issues or major breakdowns to the Service Manager.

Customer Interaction

• Provide professional and courteous support to clients.
• Explain technical issues and solutions in simple terms.
• Ensure client satisfaction after each service call.

Required Skills & Qualifications

• Diploma or ITI in Electrical, Electronics, Mechanical, or related field.
• 1–5 years of field service experience, preferably in IT, networking, or electrical equipment maintenance.
• Strong troubleshooting and problem-solving skills.
• Knowledge of preventive maintenance procedures and AMC processes.
• Ability to handle emergency breakdown calls efficiently.

Desired Skills

• Experience with data centre or IT infrastructure equipment is a plus.
• Basic networking or server hardware knowledge.
• Good communication and documentation skills.
• Willingness to travel for on-site visits.

Key Attributes

• Proactive and solution-oriented mindset.
• Ability to work independently with minimal supervision.
• Customer-focused and professional attitude.
• Flexible and responsive to urgent service requirements.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹35,000.00 per month

Work Location: In person