Field Service Coordinator

As a Service Coordinator at Alfa Laval MEA, you will play a crucial role in planning field service activities to progress service jobs and ensure an excellent customer experience. Your responsibilities will include managing and coordinating service agreement contracts for the Middle East and South & East Africa regions. You will liaise with customers to plan and coordinate service jobs according to their requirements, as well as manage service engineers" work schedules and further actions from service reports. In this role, you will be responsible for ensuring that jobs are executed efficiently and on time, collaborating closely with Team Managers. You will also oversee the control of order backlog, credit queries, and booking service hours in relevant ERP systems. Monitoring special tools, certifications, and vaccinations, as well as effectively utilizing Field Service Engineers on service agreement jobs, will be part of your daily tasks. As a mentor for Field Service Engineers in competence development programs, you will have full ownership of managing service agreements across the region and achieving forecasted hours. Inventory management of spares associated with service agreement orders will also fall under your purview. Collaboration with various stakeholders including Sales, Order handlers, and customers will be essential for successful service agreement job execution. Additionally, you will act as the Field Service Coordinator for the Middle East and Africa on ADHOC projects and provide support for service operations in various initiatives. Participating in training programs, conferences, and meetings, as well as scheduling meetings with Sales / BU Managers to discuss progress or delays in service agreement execution, will be critical aspects of your role. To excel in this position, you should hold a degree in Engineering, Business, or a related discipline with a minimum of 4-5 years of relevant experience. Strong data analytical, communication, and coordination skills are essential, along with proficiency in English, both spoken and written. Experience in project management, leading technical teams, and working in an international context will be advantageous. Proficiency in CRM systems, planning tools, advanced Excel, and Power BI will also be beneficial for this role. As part of a dynamic and motivated team, you will thrive in a fast-paced environment with frequent travel requirements. If you are flexible, independent, and quality-conscious, this challenging opportunity at Alfa Laval India Pvt Ltd, reporting to the Regional Field Service Manager in Dubai, could be the next step in your career growth.,