Field Service Coordinator

Job Description

Role & responsibilities Training and Development Train the unit coordinators in using the ERP system, and standardization of the booking process. Provide coaching on the project documentation, such as Sales Orders, Contracts, and Amendment records, and ensure they are available before the crew's mobilization. Prepare BQTP for the client training. Train the unit coordinators to maintain an effective field reporting system. QMS training & coaching on the subjects related to his responsibilities. Administration Tasks Prepare monthly reports (Progress, resources, field visits) for management reviews. Keep records of current on-site personnel assignments and update as required across the globe. Coordinate with Business systems development team for the development of LN & CRM for automated reports, and Logging of data collected from the field. Conduct survey and Record customer complaints, and process them for management review. Field Service Know-How (Department Standard Documents and Library) Prepare and maintain the field visit forms and maintain the records of the visit outcome. Assist the initiative of standardizing the know-how documents, method statements, training presentations and further maintain, develop and update them. Own and maintain the field services library in the pipeline. Maintain the central and unit shared folders as per the QMS procedures. Planning and Control Report the monthly performance of all the units. Facilitate the Quality Review meeting. Maintain a record of field visits conducted by the unit team, consolidate, evaluate and prepare the master record for the monthly team meeting. Coordinate mobilization and demobilization of field service personnel to allocate resources for foreign and domestic projects during cross-unit resource allocation. Own the resource planning and coordinate the resources allocation between the units. Develop and maintain the Field Reporting System. Resolve the errors in the field reporting system in coordination with the IT team. Maintain the Field Visit Report data base. Audit the field reporting process. HSE Comply with relevant safety, quality, and environmental control procedures and instructions. Coordinate safety training course for Field Services personnel to ensure all staff is trained to comply with HSE policies and procedures. Participate in QHSE audits, incident reporting, and review QHSE performances as required. Preferred candidate profile Minimum 2 years experience in Document Control. Computer skill, MS Office, AutoCAD.