Field Engineer

About the Company

Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions. Sycomp’s diverse team of consultants and engineers deliver on the company’s mission to tackle challenging global IT projects through its state-of-the-art integration and warehouse centers and global technology partnerships. Headquartered in the heart of Silicon Valley, California, Sycomp has successfully shipped, deployed and managed complex IT projects and supporting assets in more than 150 countries helping its Fortune 500 customers and global partners realize a world without boundaries.

Field Engineer – Network & Security

Key Responsibilities

• Install, configure, and troubleshoot network and security devices, including Cisco routers, switches, and PAN firewalls/VPNs.
• Support L1/L2 operations, following incident workflows and SLA requirements to ensure highly available environments.
• Manage and maintain a wide range of network infrastructure, including structured cabling, VLANs, VPNs, and VoIP.
• Utilize network management tools for monitoring, performance tuning, troubleshooting, and capacity planning.
• Configure and administer UNIX systems, including DNS, DHCP, Web, FTP, Mail, VPN, and other services.
• Develop and maintain project documentation, SOPs, engineering drawings, and other technical records.
• Collaborate with cross-functional teams and communicate project status, issues, and recommendations to management.
• Influence the development and implementation of networking standards to meet business requirements.
• Coordinate with OEM vendors, including negotiations and vendor management.
• Manage multiple projects concurrently with strong organizational and time management skills.

Key Qualifications

• Hands-on experience with Cisco routers, switches, PAN firewalls, and VPN devices.
• Strong understanding of networking technologies: Ethernet, IPsec, VLANs, TCP/IP, PPP, QoS, ACLs, VPNs, VoIP, and structured cabling.
• Familiarity with incident management workflows and SLA-driven operations.
• Experience with network management tools and capacity planning.
• UNIX system administration experience, including service setup and troubleshooting.
• Project management, process improvement, problem-solving, and presentation skills.
• Ability to work independently, manage ambiguity, and deliver results with minimal supervision.
• Vendor management and negotiation skills.
• Excellent English communication and influencing skills.

Education & Certifications

• Bachelor’s degree in Computer Science, IT, or related field from a recognized university.
• CCNA / CCNP certifications preferred.

Experience

• Minimum 3–5 years of relevant work experience in network operations, field engineering, or IT infrastructure.

Sycomp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, veteran status, or any other protected characteristic.

Sycomp will provide reasonable accommodation for qualified individuals with disabilities as needed. If you need assistance or an accommodation in applying, please contact our Human Resources Department at hr@sycomp.com.