Job Description: Network Support Engineer (L1) Company: Aspirare Communications Pvt. Ltd. Position: Network Support Engineer (L1) Location: Bangalore, HSR Layout Experience: Minimum 1year About Us: Aspirare Communications Pvt. Ltd. is a leading provider of telecom solutions, offering services including Voice, Data, Cloud, IoT, SD-WAN, Firewalls, and Data Center solutions to corporate clients. We are committed to providing high-quality, reliable connectivity and network solutions to businesses across India. Position Overview: We are looking for talented and motivated Network Support Engineers for both L1 support roles. The selected candidates will be responsible for managing, troubleshooting, and providing technical support for various networking systems, including switching, routing, firewalls, and SD-WAN technologies. The role requires direct customer interaction and involves the configuration and maintenance of enterprise-level network solutions. Key Responsibilities: For L1 Role: • Customer Support: Provide timely technical support to customers, responding to incidents and service requests via phone, email, and ticketing systems. • Issue Identification: Troubleshoot and diagnose network issues, including basic configurations and connectivity problems. • Network Configuration: Assist in configuring routers, switches, and other network devices under the guidance of senior engineers. • Documentation: Maintain accurate records of service requests, incidents, and resolutions for future reference. • Basic Network Management: Perform basic tasks like rebooting devices, checking connectivity, and implementing simple configuration changes. • Advanced Troubleshooting: Take on complex technical issues that require a deeper understanding of networking protocols, routing, switching, and security. • Documentation & Reporting: Maintain thorough documentation of all configurations, troubleshooting steps, and network changes.

Job Description: Field Engineer Position: Field Engineer Location: Bangalore Employment Type: Full-Time Key Responsibilities: Perform on-site technical tasks, including installation, troubleshooting, maintenance, and repair of equipment and systems. Conduct site visits within a designated area (up to 40 km per day) to ensure smooth operations and timely resolutions of issues. Coordinate with the technical support team and clients to address and resolve concerns efficiently. Provide regular updates and reports on tasks, progress, and any identified challenges. Ensure compliance with company policies, safety standards, and quality protocols during all field activities. Requirements: 12th/Degree Proven experience in a field-based technical role is preferred but not mandatory. Strong problem-solving and analytical skills with the ability to work independently. Must own a two-wheeler with a valid driving license. Willingness to travel up to 40 km daily for site visits. Good communication and interpersonal skills. What We Offer: Competitive salary and performance-based incentives. Reimbursement for travel expenses. Opportunities for professional development and training. A dynamic and supportive work environment.

Company: Aspirare Communications Pvt. Ltd. Job Overview: We are hiring skilled and proactive L1 & L2 Network Support Engineers to join our growing team. The candidates will be responsible for monitoring, troubleshooting, and resolving network-related issues in a telecom enterprise environment. The role involves working closely with enterprise clients, ensuring network uptime, and delivering high-quality technical support. Key Responsibilities: L1 Support: Monitor network links and systems to identify faults or outages. Handle and resolve customer support tickets related to broadband, leased line, and ILL issues. Perform basic troubleshooting for switches, routers, and connectivity issues. Escalate unresolved issues to L2 engineers with complete diagnostics. Maintain ticketing system logs and follow SLAs. Assist customers and coordinate with internal teams to ensure timely issue resolution. L2 Support: Take ownership of escalated network issues and perform in-depth troubleshooting. Configure, manage, and troubleshoot enterprise routers, switches, and firewalls. Work with protocols such as BGP, OSPF, STP, and VLANs. Provide RCA (Root Cause Analysis) for recurring issues and suggest long-term solutions. Coordinate with field engineers, NOC, vendors, and ISPs. Guide L1 engineers and help in their technical development. Support network expansion, migrations, and documentation. Required Skills & Qualifications: Skill/RequirementL1 EngineerL2 Engineer Experience Min 1 year in networking support Min 3 years in advanced networking Certifications CCNA preferred CCNA mandatory, CCNP preferred Network Knowledge Basics of Switching, Routing, IP Advanced BGP, OSPF, VLANs, STP Device Knowledge Basic understanding of routers/switches Hands-on with Cisco/Juniper devices Tools Familiar with ticketing/NMS tools Expertise in monitoring & config tools Communication Good customer support skills Strong troubleshooting and RCA skills

Company Name: Aspirare Communications Pvt Ltd Location: Bangalore, HSR Layout, Sector 7 Job Title: Broadband Support Engineer Employment type: Full Time Salary: 1.5LPA - 2.4 LPA What You can expect at Aspirare: Ø Great fun@work Ø Career Progression purely based on performance Ø Periodical Performance Reward Schemes Ø Great working atmosphere Ø Periodical Staff Meet Parties Ø Wonderful camaraderie at work What's expected of You: • Monitoring and basic troubleshooting also Provide onsite support to NOC team for troubleshooting and installation. • Monitoring all the links using NMS tool, Upon link outage raise the trouble ticket with respective last mile or the service provider. • Co-ordinate with vendor partners for operation and maintenance requirements • Help in installation of WAN devices with guidance of NOC • Interact with vendor partners from client site for trouble shooting vendor related issue. • Provide hands and eye support to NOC during any NOC related activities. • Proactive monitoring the network utilization and the performance and provide regular inputs to sales and ensure quality of service delivery in terms of throughput latency and reliability • Co-ordinate with Regulatory coordinator for providing timely inputs for compliance related report collection. • Functional support to NoC team for data compilation and reporting • Update customer database in the format and share the same within the NOC Team • Escalate internally and externally to handhold the customer till the services are restored including periodical communication to stakeholders over whatsapp and Email • Perform other tasks as requested by the Lead/Management. Recruitment Method: Three Round of Interviews, shortlisting by HR after an initial HR Round, Hiring Manager or Network Manager Mode of Interview • HR Round • Telephonic • F2F Round