Field Engineer

Main Responsibilities

Pre-Sales Engineering:

• Develop and maintain relationships with key stakeholders at India operators.
• Conduct regular visits to telecom operators to gather technical requirements and ensure alignment with our STB products.
• Participate in pre-sales activities, such as product presentations, technical demonstrations, and responding to RFPs and RFQs.
• Run hands-on testing and Proof of Concept (PoC) trials for STB products
• Provide technical guidance and support to the sales team and act as a trusted advisor to potential customers.
• Relay feedback from operators to the R&D and product teams to guide product development.

· Analyze the competitive products in the regions and provide analysis report for internal study

Product Testing & Support:

• Develop and execute detailed test plans
• Conduct hands-on testing of devices in various environments to identify connectivity, performance, and compatibility issues.
• Respond to support emails from end-users, providing technical assistance and troubleshooting guidance.
• Collaborate with product management and engineering teams to communicate test results, prioritize issues, and drive resolutions.
• Stay up-to-date on industry trends and emerging technologies to ensure our products meet the latest standards.

Requirements:

• Technical Expertise: In-depth knowledge of STB（Both pure ATV OTT and DVB Linux STBs）
• Industry Experience: Established relationships with India pay-TV operators and experience in pre-sales or customer-facing technical roles.
• Testing Experience: Hands-on experience in configuring and testing STB and home networking devices and familiarity with testing tools (e.g., Adb, Wireshark, Iperf).
• Communication Skills: Excellent communication skills in both Hindi and English, with the ability to convey technical information effectively to technical and non-technical audiences.
• Location Preference: Candidates based in Delhi or Mumbai are strongly preferred.

Job Type: Full-time

Education:

• Bachelor's (Preferred)