24x7 Single Site Operations | Team Leadership
What this job involves:
Leading Site Excellence
Are you a proven leader who thrives in fast-paced, round-the-clock environments? We're seeking a dedicated Facilities Manager - Site Lead to oversee mission-critical BPO operations at our primary location. You'll lead a focused team ensuring seamless 24x7 facility operations that directly support business continuity and employee productivity at a single large site
Core Responsibilities:
24x7 Site Operations Management
- Ensure uninterrupted facility operations supporting round-the-clock BPO activities at primary location
- Manage shift-based facility teams across all operational hours
- Coordinate with BPO operations teams to align facility services with business needs
- Implement robust backup systems and contingency plans for critical facility functions
- Monitor and maintain optimal working conditions for night shift and weekend operations
Team Leadership & Coordination
- Lead and manage large facility staff across multiple shifts
- Establish clear communication channels and escalation matrices for 24x7 operations
- Implement shift handover protocols ensuring seamless service continuity
- Manage cross-functional teams including housekeeping, maintenance, cafeteria, and security
- Conduct regular team meetings, training sessions, and performance reviews across all shifts
Business Continuity & Critical Operations
- Ensure 100% uptime of critical systems: HVAC, power backup, IT infrastructure support
- Manage generator operations, UPS systems, and power management for uninterrupted operations
- Coordinate with utility providers for scheduled maintenance during minimal impact hours
- Implement and test disaster recovery plans and business continuity procedures
- Handle emergency situations with rapid response and minimal business impact
Client Relationship Management & Stakeholder Engagement
- Serve as primary point of contact for all soft services at the site
- Build and maintain strong relationships with BPO leadership, HR teams, and operational managers
- Conduct regular client review meetings on service performance
- Manage client expectations and proactively address concerns
- Coordinate client walkthroughs and facility tours for stakeholders and visitors
24x7 Soft Services Operations
- Ensure seamless housekeeping and cleaning services across all shifts
- Manage comprehensive catering operations: breakfast, lunch, dinner, and night shift meals
- Coordinate reception and front desk services with professional guest handling
- Manage mail and courier services with timely distribution
- Ensure washroom and pantry maintenance with highest hygiene standards
- Supervise landscaping and aesthetics to maintain premium workplace ambiance
Vendor & Service Partner Management
- Manage vendor relationships for cleaning, security, catering, transport, and maintenance
- Ensure vendor staff availability and service quality across all shifts
- Monitor vendor performance through regular audits and feedback
- Negotiate contracts with 24x7 service requirements and SLAs
Technology & Digital Operations
- Implement facility management software for site operations
- Monitor real-time dashboards for equipment status and service requests
- Generate reports and analytics for operational efficiency
- Coordinate with IT teams for facility-related technology requirements
Sound like you? To apply, you need to be:
Experienced Operations Professional
- 5-7 years in facilities management with minimum 2 years in BPO/Call Center/ITEs environments
- 2+ years managing teams (5-10 people) in shift-based operations
- Proven experience in 24x7 operations management and team leadership
- Strong background in site coordination and logistics management
Technical & Analytical Skills
- Proficiency in MS Office suite, Excel, PowerPoint
- Experience with facility management software and monitoring tools
- Strong analytical skills for performance optimization
- Knowledge of energy management practices
- Experience with vendor management and contract administration
Dynamic Leader & Problem Solver
- Crisis management expertise with ability to handle pressure situations
- Excellent communication skills for diverse stakeholders
- Strategic thinking with hands-on operational execution
- Flexibility to handle dynamic BPO requirements
- Results-oriented mindset focused on service excellence
Professional Requirements
- Bachelor's degree in Hotel Management, Facilities Management, or related field
- Professional certifications (CFM, FMP, or equivalent) preferred
- Bilingual capabilities for effective team communication
- Technology-savvy with facility management software proficiency
- Strong ethical standards and professional integrity
Primary Location:
Pune, MH
Work Type:
Full-time, On-site
JLL Standard References - India:
Equal Opportunity Employer
Jones Lang LaSalle Property Consultants (India) Private Limited is an Equal Opportunity Employer and is committed to creating an inclusive work environment where all employees can thrive regardless of their background, gender, age, religion, sexual orientation, or physical ability.
Data Privacy Statement
We take our responsibility to protect the personal information provided to us seriously. The personal information we collect from you is for the purposes of processing in connection with JLL's recruitment process. We endeavor to keep your personal information secure and retain it only for legitimate business or legal reasons as per Indian data protection regulations.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement at https://www.jll.com/en/privacy-statement.
About JLL India
For additional information about JLL India, please visit our website at www.jll.co.in.
