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JLL
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Facilities Manager - Site Lead

Facilities Manager - Site Lead

JLL

5 - 9 years

0 Lacs

maharashtra

Posted:1 day ago| Platform: Shine logo

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Skills Required

facilities management team leadership operations management business continuity client relationship management vendor management technology management analytical skills crisis management communication skills strategic thinking problem solving ethical standards

Work Mode

On-site

Job Type

Full Time

Job Description

As a Facilities Manager - Site Lead at JLL, you will be responsible for overseeing 24x7 facility operations at a primary BPO location. Your role involves leading a dedicated team to ensure seamless operations that support business continuity and employee productivity. Here's what you will be doing: **Core Responsibilities:** - **24x7 Site Operations Management** - Ensure uninterrupted facility operations for round-the-clock BPO activities - Manage shift-based facility teams and align services with business needs - Implement backup systems and contingency plans for critical functions - Maintain optimal working conditions for night shift and weekend operations - **Team Leadership & Coordination** - Lead and manage facility staff across multiple shifts - Establish communication channels and escalation matrices for 24x7 operations - Implement shift handover protocols for seamless service continuity - Conduct team meetings, training sessions, and performance reviews - **Business Continuity & Critical Operations** - Ensure 100% uptime of critical systems like HVAC, power backup, and IT infrastructure - Manage generator operations, UPS systems, and disaster recovery plans - Coordinate with utility providers for scheduled maintenance - Handle emergency situations with rapid response - **Client Relationship Management & Stakeholder Engagement** - Act as the primary point of contact for soft services at the site - Build relationships with BPO leadership and HR teams - Manage client expectations and address concerns proactively - Coordinate client walkthroughs and facility tours - **24x7 Soft Services Operations** - Ensure seamless housekeeping, catering, reception, and guest handling services - Manage mail and courier services, washroom, pantry maintenance, and aesthetics - Supervise landscaping to maintain a premium workplace ambiance - **Vendor & Service Partner Management** - Manage relationships with vendors for cleaning, security, catering, transport, and maintenance - Monitor vendor performance and negotiate contracts with SLAs - Implement facility management software for operations **Qualifications Required:** - **Experienced Operations Professional** - 5-7 years in facilities management with 2+ years in BPO environments - 2+ years of team management experience in shift-based operations - Strong background in 24x7 operations and team leadership - **Technical & Analytical Skills** - Proficiency in MS Office suite, Excel, and facility management software - Strong analytical skills and knowledge of energy management practices - **Dynamic Leader & Problem Solver** - Crisis management expertise and excellent communication skills - Strategic thinking with hands-on operational execution - **Professional Requirements** - Bachelor's degree in Hotel Management, Facilities Management, or related field - Professional certifications preferred - Bilingual capabilities and technology proficiency If you are a dynamic leader with a results-oriented mindset and meet the qualifications mentioned above, you could be the ideal candidate for this position at JLL in Pune, MH.,

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Facilities Manager - Site Lead