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Facilities Executive

Jones Lang LaSalle Property Consultants (India) Pv t. Ltd.

2 - 5 years

1 - 5 Lacs

hyderabad

Posted:None| Platform:

Apply

Skills Required

front desk mail room housekeeping front office administrative support facility administration facilities management facility operations housekeeping management cafeteria management management services facility services facility management

Work Mode

Work from Office

Job Type

Full Time

Job Description

To provide administrative support to the Facilities Management team at assigned Facilities.
To ensure timely and accurate completion FM reports pertaining to assigned Facilities.
Be accessible for escalation of all FM related issues.
Oversee the Helpdesk work process.
Provide management advice to Helpdesk operators for escalated issues.
Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift
Oversee the Mailroom process.
Provide management advice to Helpdesk operators for escalated issues
Oversee the Front Office function.
Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep
Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc and initiate immediate rectification actions.
Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport division.

Operational Risk Management

Update and implement Emergency Response plan; drills etc as required

After office hours Facilities assistance response

Operational Audits and Compliance.

Performance objectives

Meet or exceed best practice in provision of services through contracts

Establishment and adherence to policies & procedures, compliance deadlines for each of the tasks as advised by the Operation Manager.

Effective management of the team.

Overall client satisfaction by achieving SLA targets.

Timely resolution of helpdesk complaints.

Effective team coordination of direct and vendor staff for efficient service delivery

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