Export Customer Service

Job Title:

Location:

Industry:

Employment Type:

1. Senior Executive – Export Documentation & Customer Service (5+ Years Experience)

Key Responsibilities:

• Independently manage

  export documentation

  including

  HBL (House Bill of Lading)

  and

  MBL (Master Bill of Lading)

  .
• Ensure complete compliance with

  Customs Shipping Bill (SB)

  regulations and other statutory export documentation norms.
• Coordinate with carriers, shipping lines, and clients for

  BL approvals

  ,

  release

  , and

  submission

  .
• Communicate with overseas agents, transporters, and internal departments to ensure timely and accurate document flow.
• Handle client queries regarding shipping instructions, BL status, and documentation issues.
• Maintain up-to-date knowledge of export compliance and customs regulations.
• Assist in improving internal documentation processes and ensuring audit readiness.

Requirements:

• Minimum 5 years of hands-on experience in export documentation.
• Excellent knowledge of

  HBL/MBL

  preparation, submission, and release procedures.
• Strong understanding of

  Indian Customs SB rules related to BLs

  .
• Ability to work independently and manage multiple shipments simultaneously.
• Strong communication and coordination skills.

2. Junior Executive – Export Documentation & Customer Service (1.5–3 Years Experience)

Key Responsibilities:

• Assist in the preparation and submission of

  HBL/MBL

  as per client and shipping line requirements.
• Coordinate with customers for document collection and submission timelines.
• Share draft BLs with clients and ensure timely approval.
• Communicate with shipping lines and agents for documentation follow-up.
• Support senior team members in customs documentation and audit compliance.
• Maintain accurate documentation records for shipments.

Requirements:

• 1.5 to 3 years of relevant experience in export documentation and customer service.
• Good working knowledge of

  HBL/MBL processes

  , including filing and communication with shipping lines.
• Strong coordination and follow-up skills.
• Basic understanding of customs procedures and export formalities.
• Proficiency in MS Office and email communication.