Export Customer Service

As an Export Customer Service Executive at our company located in Bandra West, Mumbai, you will play a crucial role in managing export bookings with air and ocean carriers. Your attention to detail and proactive approach will ensure the smooth execution of shipments across the supply chain. **Key Responsibilities:** - Handle end-to-end export booking process with carriers, ensuring accurate and timely space reservations. - Coordinate effectively with shippers, consignees, overseas agents, and internal teams for seamless shipment execution. - Maintain professional communication via email and phone with all stakeholders involved in the export process. - Ensure accuracy and compliance of export documentation and shipping instructions with carrier and regulatory requirements. - Provide timely updates to customers on booking status, shipment tracking, and any exceptions or delays. - Resolve customer queries and issues related to export shipments promptly and professionally. - Build and nurture strong relationships with clients, carriers, and agents to foster repeat business and service excellence. - Maintain records of customer interactions and shipments, ensuring accurate data entry in the system. **Key Requirements:** - 3 to 4 years of experience in air export freight and ocean export freight operations within the freight forwarding industry. - Strong negotiation and analytical skills, demonstrating a history of securing cost-effective air freight solutions. - Excellent communication and interpersonal skills essential for effective collaboration with carriers, agents, consignees, and shippers.,