We are seeking an experienced and customer-focused Senior Associate - Ocean Import Customer Service to handle Full Container Load (FCL) and Less than Container Load (LCL) shipments. Work Location: Gurugram, India. Key Responsibilities: Coordinate and manage end-to-end ocean import operations from booking to final delivery. Serve as the main point of contact for import customers, ensuring timely and professional communication. Liaise with shipping lines, overseas agents, customs brokers, transporters, and internal departments to ensure smooth cargo movement. Track incoming shipments and proactively communicate status updates to clients. Review and process all import documentation, including Bill of Lading, Arrival Notices, and Delivery Orders. Handle customer queries, resolve complaints, and provide effective solutions within specified timelines Maintain accurate records in the system and ensure all operational data is updated. Ensure compliance with local and international import regulations and company SOPs. Collaborate with the accounts team for invoicing and billing accuracy. Continuously work towards improving service delivery and client satisfaction. Requirements: Minimum 5 years of experience in ocean import customer service , specifically handling Indian FCL & LCL shipments. Strong knowledge of import regulations, documentation, and customs procedures in India. Excellent verbal and written communication skills for professional correspondence with clients and agents. Ability to manage multiple shipments simultaneously in a fast-paced environment. Proficiency in MS Office and freight forwarding software. Attention to detail, organizational skills, and customer-centric mindset. Preferred Qualifications: Bachelor's degree in Logistics, Supply Chain, International Trade, or related field. Prior experience with multinational freight forwarders or logistics companies. Show more Show less