Export Customer Service

Company Description

Sigma Console Solutions Pvt. Ltd. is a logistics company based in Mumbai, India, run by a team of young professionals. They provide comprehensive shipping and transportation services including air and sea freight, import/export, and special cargo handling. Using tech-driven solutions, Sigma Console Solutions offers tailor-made logistics services from booking to live tracking and final delivery. With a strong global partner network, they ensure cargo reaches any corner of the world safely and on time.

Role Description

This is a full-time on-site role for an Export Customer Service Specialist located in Mumbai. The role involves managing customer support activities, ensuring customer satisfaction, handling phone calls, and providing excellent customer service. The Export Customer Service Specialist will be responsible for enhancing the customer experience throughout the export process, resolving customer queries, and maintaining high standards of service.

Qualifications

• Customer Support and Customer Service skills
• Customer Satisfaction and Customer Experience skills
• Excellent Phone Etiquette skills
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Experience in the logistics or shipping industry is a plus
• Bachelor&aposs degree in Business, Logistics, or related field