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Infinity Air & Sea Logistics
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Export Customer Service Executive

Export Customer Service Executive

Infinity Air & Sea Logistics

3 - 7 years

|

5 - 6 Lacs

noida delhi / ncr

Posted:5 days ago| Platform:

Apply

Skills Required

logistics export documentation aes filing international logistics export operations freight forwarding export customer service ocean export shipment tracking export compliance customs clearance international lo incoterms import documentation shipping documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Export Customer Service Executive

Key Responsibilities

Coordinate and manage
ocean export shipments
from booking to final delivery.
Handle customer inquiries via phone and email in a
professional and timely manner
.
Provide proactive
shipment status updates
to clients and resolve issues promptly.
Liaise with
carriers, customs brokers, and overseas agents
for smooth operations.
Prepare and review export documents including
commercial invoices, packing lists, bills of lading, and certificates of origin
.
Ensure strict
compliance with export laws, regulations, and Incoterms
.
Maintain accurate shipment records and update internal
tracking systems
.
Coordinate with the billing team for
accurate and timely invoicing
.
Monitor shipment milestones and
escalate delays/discrepancies
as needed.
Support sales and operations teams with
quotes, rates, and customer onboarding
.
Continuously identify opportunities to
enhance customer satisfaction and operational efficiency
.

Required Qualifications & Skills

3 - 7 years
of experience in
freight forwarding / international logistics
(export operations).
Strong knowledge of
export documentation and compliance requirements
.
Familiarity with
Incoterms and international trade practices
.
Excellent
communication and customer service skills
.
Proficiency in
MS Office (Excel, Word, Outlook)
.
Ability to manage
multiple shipments in a fast-paced environment
.
High level of
attention to detail and organizational skills
.
Team-oriented
with strong problem-solving ability.

More Jobs at Infinity Air & Sea Logistics

Export Customer Service Executive

noida, delhi / ncr

INR 5 - 6 Lacs

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Infinity Air & Sea Logistics

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