Export Customer Service Executive

Job Title: Export Customer Service Executive – Full Cycle Shipment Handling
Location: Andheri
Industry: Logistics / Shipping
Experience: 2 - 6 Years

Role Overview:
We are seeking an experienced and detail-oriented Export Executive to manage the complete export process from booking to final delivery. The ideal candidate will possess strong knowledge of customs procedures, port operations, and export documentation, along with excellent coordination and customer service skills.

Key Responsibilities:

Shipment Coordination

• Manage the full export cycle from booking to delivery.
• Coordinate with shippers, transporters, shipping lines, CFS, and customs agents.

ICEGATE / Customs Handling

• Coordinate with CHA for customs clearance.
• Ensure accuracy of HSN codes, IEC, and port codes.
• Handle LEO (Let Export Order), gate pass, and documentation compliance.

Port & Terminal Coordination

• Oversee container stuffing, sealing, and customs inspections.

Export Documentation Handling

• Coordinate with shipping lines for BL release (OBL/Surrender).
• Ensure timely submission of VGM, SI, and other cut-off documents.

Customer Handling

• Serve as the main point of contact for assigned customers.
• Provide shipment status updates and resolve queries.

Freight Quotations

• Request and compare ocean freight rates.
• Share best routing options with pricing teams and customers.

Compliance & Record Keeping

• Maintain shipment records as per audit standards.
• Ensure adherence to DGFT, customs, port, and shipping line regulations.

Key Skills & Requirements:

• Strong knowledge of ICEGATE, LEO, HS codes, and customs procedures.
• Experience in major port operations and CFS coordination.
• Proficiency in MS Office.
• Excellent communication, coordination, and problem-solving abilities.
• Customer service orientation.

Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹600,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person