Executive Supply Chain Management

Supply Chain Executive

No of Positions: 01

1 to 7 years

Location: Paradise Industrial Park, Nr. Baxter Pharm, Vasna Chacharavadi Road, Changodar Bavla Highway, Ahmedabad 382213

Shift Timing: 08:00 to 18:30 / 10:00 to 19:30 as decided by manager Working Days: 6 Days (Manager would finalize as per business requirements)

Job Summary

We are seeking a dynamic professional to manage the full spectrum of supply chain activities, including procurement, logistics, and import-export operations. This role involves sourcing and purchasing goods locally and internationally, handling customs and trade compliance, maintaining vendor relations, and ensuring timely, cost-effective deliveries. The ideal candidate should have a strong knowledge of international trade laws, logistics, and procurement practices, with a proven ability to manage documentation and optimize supply chain performance.

Key Responsibilities

 Provide excellent customer service through calls, email, and chat

 Answer customer queries promptly and accurately

 Resolve customer complaints in a timely and appropriate manner

 Escalate issues to the appropriate department as required

 Provide regular reports on customer feedback and complaints

 Maintain accurate records of customer interactions and transactions

 Identify areas for improvement in customer experience and suggest solutions

Qualifications and Skills

 Bachelor's degree or equivalent education/experience

 Experience in managing back-office operations in a similar industry.

 Excellent written communication skills in English

 Proven customer service experience in a back-office role

 Proficiency in MS Office / Excel

 Ability to work in a team environment.

 Strong problem-solving skills

 Ability to work under pressure and meet deadlines.

Additional Details:

 This is a full-time position based in Ahmedabad.

 Competitive salary and benefits package offered.

 Opportunities for professional development and growth within the company.

 A dynamic and supportive work environment

 Availability to work in night shifts as per US timings.

If you meet the above criteria and are looking to contribute your expertise to a dynamic and growing

organization, we encourage you to apply!

akash@engageexperts.in