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Job details Employment Type: Full-Time Location: Gurgaon, Sector, India Job Category: Customer Support Job Number: WD30241755 Job Description Who we are? Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company. We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place. Please visit and follow Johnson Controls LinkedIn for recent exciting activities. Why JCI: https://www.youtube.com/watch?v=nrbigjbpxkg Asia-Pacific LinkedIn: https://www.linkedin.com/showcase/johnson-controls-asia-pacific/posts/?feedView=all Career: The Power Behind Your Mission OpenBlue: This is How a Space Comes Alive How will you do it? Responsible for the daily timely and accurate and effective processing, of customer orders received from internal sales and Operational teams, within established SLA for residential and small commercial customers. Raising customer invoices and credit notes . To review completeness of information provided from Field Sales and Operations Personnel and provide feedback to improve quality and address with team leaders and management persistent failures. . Manage processing of sales invoices and credit notes into customer portals To provide customer satisfaction through the participation in an efficient and responsive processing environment. Provide feedback to branch operation managers where requests cannot be processed Ensure correct set up of installation billing for close outs with respect to signalling connections and renewal of service contracts. To develop best practice to the order acceptance and invoicing process so that queries, errors and omissions are minimised . Ensure presentation of installation and service invoices is appropriate to the customer requirements and sufficient detail is supplied to facilitate payment . Ensure JCI financial and customer-imposed requirements and deadlines are met. To maintain responsibilities for compliance with regulatory requirements Review & maintain contract renewals and accurate updating of records .Queries relating to invoices due to errors and completeness What we look for? 5+ years experience in Order Entry, Order Acceptance etc., Experience of working in a dynamic organization and environment Organisational understanding and business awareness Experience within a busy environment where deadlines are critical. What we offer: We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands. Additional Job Description Additional Job Description
