Executive, Manufacturing IT Support

SEDEMAC Mechatronics Limited

Executive, Manufacturing IT Support

“Executive, Manufacturing IT Support” is a member of SEDEMAC’s Information Technology team. We are looking for a dedicated Manufacturing IT Support Specialist to provide hands-on technical support to our production floor, engineering teams, and MES (Manufacturing Execution System) users in a high-speed PCB manufacturing environment. This role bridges the gap between IT and production to ensure uninterrupted operations, system availability, and timely resolution of issues impacting manufacturing efficiency. The primary role of the candidate is to:

Major Responsibilities:

1: Production Floor IT Support

- Provide Level 1 and Level 2 support for IT systems on the shop floor (e.g., SMT lines, inspection systems, AOI, SPI, reflow ovens).

- Troubleshoot hardware (PCs, printers, barcode scanners, label printers) and software used in manufacturing.

- Install and maintain production terminals and networked devices in factory environments.

2: Manufacturing Systems & MES Support

- Administer and troubleshoot Manufacturing Execution Systems (MES), traceability solutions, and PLC interfaces.

- Provide user support for workstations running production applications like ERP, MES, or PLM.

- Coordinate system patching, updates, and maintenance during non-peak production hours.

3: Network and Infrastructure

- Monitor and maintain uptime of plant network infrastructure, switches, access points, and VLAN segmentation.

4: Testing, Integration, and Data Management

- Support machine data integration with IT/OT systems

- Assist in data collection, reporting, and dashboarding for production KPIs.

- Validate backups and ensure system recovery mechanisms are in place.

5: Compliance, Documentation & Training

- Ensure adherence to IT policies including cybersecurity, data retention, and access control in a manufacturing setting.

- Document standard operating procedures (SOPs), knowledge base articles, and user guides.

- Train shopfloor users on system usage and basic troubleshooting.

Technical Skills and Experience:

• Familiarity with SMT machines, AOI/SPI, or production automation systems preferred.
• Experience with MES, ERP and plant control systems will be an added advantage.
• Strong troubleshooting skills with Windows OS, industrial PCs, and LAN/WAN networking.

Managerial Skills and Experience:

• Good written and verbal communication skills.
• Ability to work with a cross-functional team.
• Sense of ownership and urgency when working in the company.
• Strong sense of ethics.
• Ability to work under pressure in a 24/7 production environment.
• Proactive, analytical, and detail-oriented approach.

Information on Selection Process:

• The selection process will include an aptitude test plus interviews.
• There will be a focus on evaluation of the candidate’s understanding of technical, analytical & logical skills.

Educational Requirement:

Experience:

About SEDEMAC

At its core, SEDEMAC is the convergence of talented engineers committed to the development and large-scale deployment of innovative control technologies and products. As one of the fastest-growing Tier-1 suppliers in the automotive space, we work with vehicle, motor, and engine manufacturers who are leaders in their own space to deliver fundamental control solutions with real-world impact. Our engineer-led organization prides itself on creating technology propositions and taking them from the drawing board to high-volume production with operational excellence. We foster a culture that values creativity, honesty, and respect—where ideas are judged by their merit, not by hierarchy. With a strong foundation and ambitious growth plans, SEDEMAC is uniquely positioned to shape the future of controls.

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