Executive, Manufacturing IT Support

Major Responsibilities:

Production Floor IT Support

• Provide Level 1 and Level 2 support for IT systems on the shop floor (e.g., SMT lines, inspection systems, AOI, SPI, reflow ovens)
• Troubleshoot hardware (PCs, printers, barcode scanners, label printers) and software used in manufacturing
• Install and maintain production terminals and networked devices in factory environments

Manufacturing Systems & MES Support

• Administer and troubleshoot Manufacturing Execution Systems (MES), traceability solutions, and PLC interfaces
• Provide user support for workstations running production applications like ERP, MES, or PLM
• Coordinate system patching, updates, and maintenance during non-peak production hours

Network and Infrastructure

• Monitor and maintain uptime of plant network infrastructure, switches, access points, and VLAN segmentation Testing, Integration, and Data Management
• Support machine data integration with IT/OT systems
• Assist in data collection, reporting, and dashboarding for production KPIs
• Validate backups and ensure system recovery mechanisms are in place

Compliance, Documentation & Training

• Ensure adherence to IT policies including cybersecurity, data retention, and access control in a manufacturing setting
• Document standard operating procedures (SOPs), knowledge base articles, and user guides
• Train shopfloor users on system usage and basic troubleshooting

Technical Skills and Experience:

• Familiarity with SMT machines, AOI/SPI, or production automation systems preferred
• Experience with MES, ERP and plant control systems preferred
• Strong troubleshooting skills with Windows OS, industrial PCs, and LAN/WAN networking

Managerial Skills and Experience:

• Strong communication skills to liaise between IT and shop floor teams
• Ability to work under pressure in a 24/7 production environment
• Proactive, analytical, and detail-oriented approach