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BriskWin IT (BWIT)
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Sr Support Engineer

Sr Support Engineer

BriskWin IT (BWIT)

6 - 12 years

|

5 - 9 Lacs

Posted:11 hours ago| Platform:

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Skills Required

translation b2b pdf cloud edi management troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manage the CIC environment within Cleo B2B Cloud systems.
Respond to incidents and/or event-driven alerts and troubleshoot customer issues.
Investigate data related EDI issues and inform the customers with the root cause.
Bug-fixes for the EDI translation issues identified in production.
Trading partner on-boarding and creation of SFTP/AS2 setups.
Work effectively with other internal departments to ensure the highest level of support for customers.
Timely escalation of critical issues.
Exhibit a sense of ownership of customer systems and work on issues until completely resolved.

Job Category:

Job Type:

Full Time

Job Location:

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BriskWin IT (BWIT)

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