Sr Support Engineer

Role: Engineering Support Level 2 - Portfolio Analytics

Support experience preferably in 4-10 years range

Responsibilities:

• Investigate and drive support resolution with senior external clients, internal stake holders and other engineering teams. Serve as point of escalation for support issues from Helpdesk (L1)
• Work closely with the engineering team to drive resolution of client issues.
• Influence and suggest improvements on roadmap for enhancing client experience, focusing on portfolio analytics.
• Create documentation /runbooks and code snippets to share with clients and internal engineering teams

Key criteria:

• Must be comfortable coding and debugging in Python ( Java and AWS knowledge also a bonus ) , debugging API calls, writing quality-of-life snippets for clients, creating scripts for debug tooling.

• Must have a basic knowledge of UI and API integration.

• Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence.

• Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.

Bengaluru 5 days in office