Next Generation of Technology ConsultingOur approach is built on delivering value by combining our powerful ecosystem of platforms with capital efficient execution.We bring together deep domain expertise and our strength in technology to help the world’s leading businesses build their digital core, optimize operations, accelerate revenue growth and deliver tangible outcomes at speed and scale.Multimedia Operation Control Centre (MOCC)) The MOCC Service Desk Analyst supports global audio and video conference meetings, handling hundreds of events daily in a high-paced environment. The role involves multitasking, resolving multimedia issues, and maintaining professionalism while working with cutting-edge technology.

Key Responsibilities

Process multimedia requests such as Audio and Video Conferences/events.
Resolve Audio Conference (AC), Video Conference (VC) and Zoom booking issues.
Communicate effectively with a diverse group of clients.
Set up, monitor and manage audio & video conferences remotely and onsite.
Process email and ticket requests efficiently and in a timely manner.
Act as an audio conference operator for high profile Operator Assisted calls.
Act as an event coordinator for high profile Zoom Corporate/Roadshow events.
Coordinate preventative maintenance and troubleshooting for AV infrastructure.

Requirements

Must-Have Skills

Strong verbal and written communication skills.
Strong analytical skills and quality conscious.
Technical proficiency in Audio and Video equipment & technology.
Experience with Audio Visual products and Cloud Conferencing (Zoom).
Ability to work well under pressure.
Professionalism and sound judgment in task prioritization.
Teamwork and client interaction skills.

Nice-to-Have Skills

Experience with software-based web applications like Zoom, WebEx, Teams, and Service Now.
At least 2 years of experience operating and troubleshooting multimedia/audiovisual hardware and software.

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McLaren Strategic Solutions (MSS)

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