Executive Housekeeper for Lonavala Location

Major Skills And Accountabilities Of Position (4-6 Major Accountabilities)

• Should have strong leadership abilities and organizational skills.
• Should have thorough knowledge of housekeeping Budgets, Manpower Planning & Forecasts.
• Should have in depth knowledge of chemicals used in housekeeping & laundry and of latest trends followed in HK operations.
• Should able to think out of the box and able to drive change and look for operational efficiency / synergies across the resort by following SOP’s.
• Should able to address complaints of guests and provide excellent customer service keeping organizational interests in place.
  

• To supervise all managers, plans and assigns work assignments, audit and inspects housekeeping personal work assignment and requisition supplies. Take care of the budget and budget controlling for the department.
• Responsible for cleanliness, maintenance and appearance of the entire Hotel in close coordination with the Resort Managers.
• Schedules employees and assigns extra days off according to occupancy forecast. Maintains a time log book of all employees within the department.
• Recruit and train new employees. Assigns new employees to work with experienced help. Checks on the work of these employees occasionally and observes the report made by the supervisors.
• Preparing and updating SOPs of the department in line with latest housekeeping trends in the industry.
• Evaluating the existing process of HK department, taking the corrective measures and implementing the same as per the requirement of the department.
• Discharges employees when necessary and take disciplinary actions when policies are not followed. Evaluates employees in order to upgrade them when openings arise.
• Approves all supply requisitions, such as those for spreads and bathroom rugs. Maintains a lost-and-found department and is responsible for all lost-and-found items. Determines the rightful owner and send correspondences.
  

• Reports directly to Director.
• Interfaces strongly with all functional / department heads and employees.
• Interfaces strongly with housekeeping vendors
  

Experience And Qualifications Required For The Job

Minimum Qualification

Minimum Job Experience

Reporting To

Travel