Executive Housekeeper

Key Responsibilities.

Leadership and Management :

• Train, mentor, and supervise

  the housekeeping and laundry teams, including Assistant Housekeepers, Supervisors, Room Attendants, and Public Area Attendants.
• Conduct regular

  performance reviews

  , provide constructive feedback, and implement professional development plans.
• Schedule staff efficiently to meet operational needs while managing labor costs effectively.
• Foster a

  positive, collaborative, and professional

  work environment that emphasises safety and quality.

Operational Excellence :

• Develop, implement, and maintain

  rigorous cleaning standards

  and procedures for all areas of the resort.
• Conduct daily, thorough

  inspections

  of guest rooms, public areas, and staff work spaces to ensure compliance with quality and brand standards.
• Oversee the management of the resort's

  laundry operations

  , ensuring timely processing of linens, uniforms, and guest laundry services.
• Establish and monitor

  Lost and Found

  procedures, ensuring proper handling and tracking of guest items.
• Coordinate closely with the

  Front Office and Maintenance

  departments to prioritise room status updates, resolve maintenance issues promptly, and ensure seamless guest service.

Inventory and Budget Management :

• Develop and manage the annual

  departmental budget

  , monitoring expenses and identifying cost-saving opportunities without compromising quality.
• Control inventory of

  linens, uniforms, cleaning supplies, and guest room amenities

  , ensuring appropriate stock levels are maintained and ordering is executed efficiently.
• Source, evaluate, and recommend new cleaning equipment, supplies, and technologies to enhance efficiency and quality.

Guest Experience and Safety :

• Respond to and effectively resolve all

  guest comments and complaints

  related to housekeeping services in a professional and timely manner .
• Ensure all departmental operations strictly adhere to

  safety, security, and health standards

  , including OSHA and local regulations.
• Implement and regularly review sustainable practices, such as water and energy conservation, within the department.

Qualifications and Requirements :

• Bachelor’s degree in Hospitality Management or a related field is preferred.
• Minimum of 3 - 5 years of experience in a housekeeping management role within a 4 - or 5 - star hotel or resort.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Flexibility to work shifts, including evenings, weekends, and holidays.