Executive

Job Description

Job Description : Customer Service executive (Client coordinator) About the role A client coordinator works to ensure that clients receive the highest level of service and satisfaction by ensuring they have a good experience and issues are handled efficiently and by the best team within the company Roles and Responsibilities Ensuring proactive approach for proper scrutiny of documents and informing client for any discrepancies/ requirements. Co-ordinating with Steamer Company for vessel ETA, IGM and Manifest details. Ensure Memo and checklist is prepared on time by the Bill of Entry team. Forward Advance duty checklist and ensure sufficient fund arrangement is done with importer for execution of the job. Ensure Bill of Entry checklist is cross verified before noting the B/E. Co-ordinate with Custom department for assessment of Bill of Entry. Co-ordinate with delivery order department for collecting final delivery order after payment of custom duty. Co-ordinate with Dock dept. for custom clearance. Co-ordinate with transporter for arrangement of Vehicle after custom out of charge. Co-ordinate with accounts department for sending customer clearance bill with agency charges. Provide Day-to-Day MIS report via email or phone for import document. Provide BTN/HS code, duty structure on enquiry from customer, FF department. Prepare various types of bonds like Indemnity Bond. Advance planning of delivery on the basis of importer requirement. Prepare day-to-day slab wise detailed working of detention and ground rent, wherever shipping line/CFS provide only consolidated receipt/invoice. Register and ensure payment to ports through Port Community System. Send DPD intimation to shipping line. Regularly visit clients to understand requirements and improve client relationship. Ensure all other activities in import clearance under various schemes e.g., EPCG, Advance License, MEIS, FMS, FPS, HSS, Project and Under Concessional Duty Scheme are accomplished properly. Requirements Education : Bachelor s Degree, Diploma in EXIM etc preferred Work Experience: 3+ years in Customer Service/Client servicing activities for CHA (Customs House Agents) Technical Skills: Intermediate knowledge of Customs law, Knowledge of Import procedures, strong Microsoft Office Skills, and understanding of budgeting and costing for CHA activities The candidate must have strong written and verbal communication skills, he/she must be able to multitask and deliver under pressure. The candidate should be proactive and look to bring operational improvements to the Import CHA Department