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Jeebly Technologies India
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Executive: Customer Support & Key Account Management

Executive: Customer Support & Key Account Management

Jeebly Technologies India

1 - 3 years

|

3 - 4 Lacs

Posted:1 week ago| Platform:

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Skills Required

communication skills customer support customer satisfaction english language skills client relationship management escalations key account management customer focus logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Executive Customer Support & Key Account Management

Location:

About the Role:

Key Responsibilities:

Act as the primary contact for key clients, ensuring smooth onboarding and support.
Build and maintain strong client relationships across GCC.
Handle client queries, escalations, and ensure timely resolutions.
Collaborate with internal teams (to meet client needs.
Ensure client satisfaction by delivering solutions aligned with objectives.
Prepare performance reports, track client issues, and share insights with stakeholders.
Identify new opportunities to grow client accounts.
Regularly connect with clients to understand their challenges and unmet needs.
Ensure timely communication of solutions back to the client.
Drive revenue and profit growth from key accounts by meeting set targets.

Requirements:

Any Graduation
2+ years experience in Key Account Management / Client Servicing / Customer Support.
Excellent communication, negotiation, and relationship management skills.
Proactive, tech-savvy, and solution-oriented with strong leadership qualities.

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Jeebly Technologies India

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