Jeebly Technologies India

Job Title: Executive Customer Support & Key Account Management Location: Noida, India About the Role: We are looking for a client-focused professional to manage key accounts and ensure excellent customer support. The role involves building strong client relationships, understanding requirements, resolving issues, and driving business growth through cross-selling and up-selling. Key Responsibilities: Act as the primary contact for key clients, ensuring smooth onboarding and support. Build and maintain strong client relationships across GCC. Handle client queries, escalations, and ensure timely resolutions. Collaborate with internal teams (to meet client needs. Ensure client satisfaction by delivering solutions aligned with objectives. Prepare performance reports, track client issues, and share insights with stakeholders. Identify new opportunities to grow client accounts. Regularly connect with clients to understand their challenges and unmet needs. Ensure timely communication of solutions back to the client. Drive revenue and profit growth from key accounts by meeting set targets. Requirements: Any Graduation 2+ years experience in Key Account Management / Client Servicing / Customer Support. Excellent communication, negotiation, and relationship management skills. Proactive, tech-savvy, and solution-oriented with strong leadership qualities.