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Eagle Fleet Services
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Executive Customer Support

Executive Customer Support

Eagle Fleet Services

0 - 5 years

|

2 - 7 Lacs

Pollachi Tiruppur Salem Chennai Coimbatore

Posted:3 hours ago| Platform:

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Skills Required

standard operating procedures bpo internal control customer service presentation skills convincing power internal audit customer support tamil written communication sop quality assurance leadership skills typing data entry communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

To manage and resolve customer requirements & queries.
Identify and escalate issues to supervisors
Build sustainable relationships of trust through open and interactive communication.
To respond to high volume incoming calls from customers in a polite & gentle manner
Document all call information according to standard operating procedures
Follow up customer calls where necessary
Able to resolve customers queries in a timely and qualitative manner

Qualifications and Skills

Any degree
0 - 5 years of work experience in a relevant field.
Knowledge of customer service practices and principles
Excellent typing skills
Superior listening, verbal, and written communication skills (Tamil and English)
Ability to handle the stressful situation appropriately

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Executive Vendor Operations

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