To manage and resolve customer requirements & queries. Identify and escalate issues to supervisors Build sustainable relationships of trust through open and interactive communication. To respond to high volume incoming calls from customers in a polite & gentle manner Document all call information according to standard operating procedures Follow up customer calls where necessary Able to resolve customers queries in a timely and qualitative manner Qualifications and Skills Any degree 0 - 5 years of work experience in a relevant field. Knowledge of customer service practices and principles Excellent typing skills Superior listening, verbal, and written communication skills (Tamil and English) Ability to handle the stressful situation appropriately

To manage & resolve vendor requirements & queries Identify and escalate issues to supervisors Build sustainable relationships with vendors through open and interactive communication. Convince, convert and onboard the leads by providing necessary information about our services. To provide on time, service-related information to Vendors Document all call information according to standard operating procedures Ability to respond to vendor queries in a timely and qualitative manner Analyzing the process & suggest streamlining of processes as and when required Qualifications and Skills Any degree 0-5 years of work experience in a relevant field / retail sales / e-commerce, etc Knowledge of customer-vendor relationship & practices Excellent typing skills Superior listening, verbal, and written communication skills (Tamil and English) Ability to handle the stressful situation appropriately Lead Conversion & Convincing skills