Respond promptly to customer inquiries via phone, email, chat, or in-person interactions
Provide accurate information about products or services to customers
Resolve customer complaints efficiently and professionally, aiming to achieve complete customer satisfaction
Escalate complex issues to the appropriate department or management for resolution
Maintain detailed records of customer interactions and transactions
Follow up on customer interactions to ensure their concerns have been addressed and resolved satisfactorily
Collaborate with other departments, such as Sales or Technical Support, to resolve customer issues effectively
Stay updated on product knowledge and company policies to provide accurate information to customers
Identify and report trends in customer inquiries or complaints to management for improvement
Uphold company values and customer service standards in all interactions with customers

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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Executive - Customer Care