Job Title: Travel Operations Executive – Flight, Bus & Hotel Department: Travel Services Location: Mira Road Reporting To: Travel Senior Executive Job Summary: We are seeking a detail-oriented and proactive Travel Operations Executive to manage day-to-day operations for Flight, Bus, and Hotel bookings under the PayPoint platform. The role involves handling customer queries, managing bookings, coordinating with vendors and partners, and ensuring smooth end-to-end service delivery for travel-related transactions. Key Responsibilities: 1. Booking & Reservation Management: Process and manage domestic & international flight bookings, bus tickets, and hotel reservations. Monitor booking status, confirmation, cancellations, and rescheduling. Coordinate with B2B partners, airlines, and hotel aggregators 2. Customer Support: Address customer queries, complaints, and post-sales issues via phone, email, or CRM. Provide real-time support for travel-related issues such as cancellations, refunds, and schedule changes. Maintain high customer satisfaction and quick response time. 3. Product & Portal Management: Keep the booking system/portal updated with offers, fare changes, blackout dates, etc. Test system functionality and raise bugs/issues with the technical team. Key Skills Required: Strong problem-solving and coordination skills. Good communication (Hindi & English) and interpersonal skills. Good in computer knowledge & Excel Email written Ethics & Strong in Follow-ups Educational Qualifications & Experience: Graduate in any discipline (Travel & Tourism background preferred). 1–3 years of experience in flight, bus, or hotel booking operations will be preferable Fresher’s with Excellent Communication skills May apply. Working Hours: 6 Days a week, rotational shifts as per business requirement.
Job Title: Customer Care Executive Department: Customer Support / Operations Location: Mira Road East Reporting To: Customer Support Team Leader Job Summary: We are seeking a proactive and customer-focused Customer Care Executive to join our fintech support team. The ideal candidate will assist users with digital payment issues, transaction queries, wallet concerns, and other fintech-related services. This role demands excellent problem-solving skills, attention to detail, good Communication Skills and Computer knowledge. Key Responsibilities: Handle customer interactions via calls, emails for fintech services like UPI, wallet, recharges, bill payments, and account verifications. Assist customers in resolving transaction failures, refund status, wallet load issues, and app-related concerns. Log and track customer queries in CRM systems, ensuring timely resolution. Educate customers about new features, security guidelines, and responsible digital finance usage. Maintain compliance with RBI and KYC norms during customer interactions. Ensure high levels of customer satisfaction by providing accurate, consistent, and timely information. Key Skills & Competencies: Good communication skills (Hindi & English; additional regional languages are a plus). Basic knowledge of digital payments, UPI, wallets, IMPS/NEFT/RTGS, and KYC. Ability to handle high call volumes and multitasker , Good Computer Knowledge. Should know Email drafting skills Qualifications & Experience: Graduation in any stream (B.Com/BBA/BCA preferred). HSC with Good Communication skills with Minimum 6 months experience in any BPO Sector Fresher’s with Good communication skills can also apply. Salary Brackets: (Maximum: 19000/-) as per candidates previous salary & basis on Interview Working Hours: 6 Days a week, rotational shifts as per business requirement.
About us: Pay Point India Network Pvt. Ltd. is among the reputed names in the business of Financial Inclusion, Financial Services and Retail services. We are business correspondent for State Bank of India supporting 4500+ SBI Customer Service Points. Pay Point India, the company established in 2006 has now 120+ service providers and a retail network of 83000+ retailers offering consumers a quick and easy, single stop access to financial services such as AEPS & remittance/money transfer and a wide array of fast-moving consumer service, like Utility bill payments, DTH/mobile recharges, Travel booking, Pan card services, Insurance etc. Company Website: www.paypointindia.com Role & Responsibilities Ø Maintain and update employee records in the HRIS system. Ø Manage end-to-end employee life cycle: onboarding, confirmation, transfers, and exits. Ø Ensure timely and accurate payroll inputs and coordinate with the payroll team. Ø Handle statutory compliance tasks including PF, ESI, Gratuity, and Professional Tax. Ø Track and manage employee attendance, leaves, and time-off records. Ø Support HR audits and maintain compliance-related documentation. Ø Prepare HR reports and dashboards (e.g., headcount, attrition, leave reports). Ø Assist in formulating, updating, and communicating HR policies and SOPs. Ø Address employee queries related to policies, benefits, and procedures. Ø Coordinate employee engagement initiatives and welfare activities. Ø Ensure smooth offboarding process including exit interviews and F&F settlement. Ø Liaise with internal departments and external vendors for HR-related activities. Requirements · Bachelor’s/Master’s degree in Human Resources, Business Administration, or related field. · 2–5 years of experience in HR operations or generalist roles. · Sound knowledge of Indian labor laws and statutory regulations. · Hands-on experience with HR software/HRIS (e.g., Zoho People, SAP, Keka, etc.). · Strong organizational and record-keeping skills. · Good communication and interpersonal abilities. · High attention to detail and ability to maintain confidentiality. If anybody interested please send me your updated CV on jasim.khan@paypointindia.net/ or Reach me 8450955295
!!!! URGENT REQUIREMENT!!!!! IMMEDIATE JOINING!!!!! ON THE PAYROLL OF FINTECH COMPANY DOJ- 01/08/2025 Department- KYC VERIFICATION Position- KYC OFFICER Location- Mira Road (5 min walking from station) Working hours- 6 days working 1 rotational week off Shift time- 08:00 am to 04:30 pm 12:30 pm to 09:00 pm Salary- Up to 15k CTC (depends on interview) *BASIC COMPUTER & DOCUMENTATION KNOWLEDGE REQUIRED* Interested candidates can share their resumes on *9004364018*
मुख्य ज़िम्मेदारियाँकार्यालय, शौचालय, कैफेटेरिया, कॉरिडोर आदि निर्धारित क्षेत्रों की साफ-सफाई और स्वच्छता बनाए रखना। रोज़ाना झाड़ू, पोंछा, धूल साफ़ करना और सैनिटाइजेशन सुनिश्चित करना। सफाई से जुड़ी सामग्री (क्लीनिंग सप्लाई) का प्रबंधन करना और कमी होने पर एडमिन टीम को सूचित करना। कचरे का सही तरीके से अलग करना और उसका निपटान करना। मीटिंग, कॉन्फ्रेंस और ऑफिस इवेंट्स के लिए हॉल/कमरे की व्यवस्था करना। हाउसकीपिंग उपकरणों की देखभाल और सही स्थिति में रखना। पेस्ट कंट्रोल, लॉन्ड्री और अन्य सुविधा प्रदाताओं के साथ समन्वय करना। हमेशा स्वास्थ्य, सुरक्षा और स्वच्छता मानकों का पालन करना। हाउसकीपिंग सामग्री का स्टॉक और इन्वेंट्री मैनेजमेंट में मदद करना। किसी भी मेंटेनेंस समस्या (इलेक्ट्रिक, प्लंबिंग, फर्नीचर आदि) की रिपोर्ट संबंधित विभाग को देना। हाउसकीपिंग, फ़ैसिलिटी मैनेजमेंट या हॉस्पिटैलिटी में अनुभव वांछनीय। सफाई से जुड़े केमिकल्स, सामग्री और उपकरणों का ज्ञान। शारीरिक रूप से फिट और अनुशासित। शिफ्ट में काम करने की क्षमता। अच्छा व्यवहार और संचार कौशल। If anybody interested please send me your updated CV on jasim.khan@paypointindia.net or Reach me 8450955295