Executive - Central Verification

About the company

What’s In It For YOU

• SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
• Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
• Dynamic, Inclusive and Diverse team culture
• Gender Neutral Policy
• Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
• Commitment to the overall development of an employee through comprehensive learning & development framework
  

Role Purpose

Role Accountability

• Ensure Process TAT, Accuracy , Timely Billing Closure
• Coordinate with Location Managers & agencies for daily uploads
• Monitor Agency compliance adherence (e.g. agreement, NDC, agency termination letter, Audit), achievement of TTV, and quick closure of escalation mails
• Track TAT burst cases for priority closure, perform Decline Review & rectification on identified curable cases, map pin codes
• Ensure timely revert on verification emails
• Perform process documentation and compliance adherence
  

Measures of Success

• Operational SLAs (daily verification upload targets, back check accuracies, SVCL Coverage etc.)
• TAT Adherence for uploads P(90)
• Customer complaint resolution rate
• Process Adherence as per MOU
  

Technical Skills / Experience / Certifications

Competencies critical to the role

• Stakeholder Management
• Process Orientation
• Detail Orientation
• Customer Orientation
• Verbal and written Communication
  

Qualification

Preferred Industry