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SBI Card
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Executive - Central Verification

Executive - Central Verification

SBI Card

0 - 7 years

2 - 9 Lacs

Gurugram

Posted:1 day ago| Platform:

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Skills Required

Process orientation Compliance Process documentation Billing Wellness Credit cards Medical insurance Stakeholder management Operations Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

What s in it for YOU

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
Dynamic, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for effectively tracking and reporting agency performance metrics, conducting reviews as per agreed plan and ensuring delivery as per SLA for Central Verification process.

Role Accountability

Ensure Process TAT, Accuracy , Timely Billing Closure
Coordinate with Location Managers & agencies for daily uploads
Monitor Agency compliance adherence (e.g. agreement, NDC, agency termination letter, Audit), achievement of TTV, and quick closure of escalation mails
Track TAT burst cases for priority closure, perform Decline Review & rectification on identified curable cases, map pin codes
Ensure timely revert on verification emails
Perform process documentation and compliance adherence

Measures of Success

Operational SLAs (daily verification upload targets, back check accuracies, SVCL Coverage etc.)
TAT Adherence for uploads P(90)
Customer complaint resolution rate
Process Adherence as per MOU

Technical Skills / Experience / Certifications

Credit Card knowledge along with good understanding of Credit Processes

Competencies critical to the role

Stakeholder Management
Process Orientation
Detail Orientation
Customer Orientation
Verbal and written Communication

Qualification

Graduate in any discipline

Preferred Industry

FSI

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