EUC Engineering Support

Position: EUC Engineering Support

Experience: 4 to 7 Years

Location: Chennai

Notice: Immediate to 15 Days

Role Overview

EUC Engineering Support – Application Packaging & HAM

The engineer works closely with Service Desk, EUC operations, Infrastructure, Security, and Governance teams to support consistent end-user experience and asset visibility.

Key Responsibilities

1. Application Packaging & Deployment

• Design, package, and maintain standard end-user application packages.
• Support application deployment, upgrades, and patching activities.
• Ensure application compatibility with operating systems and device standards.
• Troubleshoot application deployment and installation issues escalated from L1 teams.

2. EUC Engineering & Standardization

• Maintain standardized application baselines for end-user devices.
• Support OS build images and application bundling activities.
• Work with security and infrastructure teams to ensure applications meet compliance requirements.
• Support rollout of new applications and updates during transition or change activities.

3. Hardware Asset Management (HAM)

• Support end-to-end

  hardware asset lifecycle management

  , including:
• Asset onboarding and inventory updates
• Asset refresh and retirement processes
• Asset reconciliation and data accuracy
• Maintain asset records in ITSM or asset management tools.
• Support audits and compliance requirements related to hardware assets.

4. Incident, Request & Escalation Support

• Provide

  Level 2 support

  for EUC-related incidents and service requests.
• Resolve issues related to application installation, packaging, and device configurations.
• Escalate complex issues to EUC L3 or Infrastructure teams with proper documentation.
• Coordinate with Service Desk and Command Center for issue tracking and resolution.

5. Documentation & Knowledge Contribution

• Create and maintain EUC-related SOPs, application packaging guides, and standards.
• Update knowledge articles for Service Desk and EUC teams.
• Support knowledge transfer and cross-team enablement.
• Ensure documentation remains current and aligned with deployed standards.

Skills & Experience

Technical Skills

• Strong experience in

  application packaging and deployment

  .
• Understanding of:
• End-user operating systems (Windows primarily)
• Application lifecycle management
• Experience with hardware asset management concepts and processes.
• Familiarity with EUC security and compliance considerations.
• Exposure to endpoint management tools is preferred.

Tools & Platforms (Preferred)

• Application packaging and deployment tools
• Endpoint management platforms
• ITSM and asset management tools
• Software inventory and compliance tools

Experience

• 4–7 years

  of experience in EUC engineering or desktop engineering roles.
• Experience working in

  L2 EUC support

  environments.
• Exposure to enterprise or managed services environments.
• Experience supporting large user bases is an advantage.

Soft Skills & Behavioral Expectations

• Structured and methodical approach to EUC engineering tasks.
• Strong coordination and collaboration skills.
• Clear technical documentation and communication.
• Ownership-driven mindset for assigned engineering responsibilities.
• Continuous improvement orientation.

Working Model

• Offshore delivery from India.
• Alignment with end-user and client working hours.
• Participation in transition, rollout, and stabilization activities.
• Close collaboration with Service Desk, Infrastructure, and Security teams.