Escrow Assistant

About company

ThoughtFocus helps forward-looking companies and organizations in the financial services, manufacturing, higher ed, public sector and emerging sectors innovate and achieve a better future faster. ThoughtFocus innovative and cutting-edge technology solutions enable its customers to deploy new capabilities faster, deliver better user experiences, and drive operating efficiencies. We do this through executional excellence and mitigating the risk of change. With headquarters in the U.S., the Company has more than 3,000 employees in locations spread across five countries. For more information, please visit the company website www.thoughtfocus.com

Overview

Escrow Analysis & Servicing Specialist

Key Responsibilities:

Escrow Analysis:

• Conduct

  annual and interim escrow analysis

  to determine correct escrow payments and adjustments.
• Review and validate

  escrow account balances, shortages, and overages

  to ensure compliance with RESPA (Real Estate Settlement Procedures Act) and investor guidelines.
• Generate and distribute

  Escrow Analysis Statements

  to borrowers, explaining changes in escrow payments.
• Identify and resolve

  escrow shortages, surpluses, and miscalculations

  promptly.

Escrow Servicing & Account Management:

• Process

  property tax and homeowners’ insurance payments

  from escrow accounts in a timely manner.
• Monitor

  escrow disbursements

  to prevent delinquencies and ensure payments are made accurately.
• Coordinate with

  tax authorities, insurance providers, and mortgage servicers

  to resolve discrepancies and ensure compliance.
• Address

  borrower inquiries

  related to escrow payments, analysis, and adjustments.
• Handle

  escrow account setups, modifications, and terminations

  as needed.

Regulatory Compliance & Reporting:

• Ensure all

  escrow activities comply with federal, state, and investor guidelines

  (e.g., RESPA, CFPB regulations).
• Maintain accurate

  escrow account records

  and prepare reports for audits and internal reviews.
• Assist in

  reconciliation of escrow accounts

  and identify potential discrepancies.

Required Skills & Qualifications:

• Bachelor’s degree in finance, Accounting, Business, or a related field

  (or equivalent experience).

• 3+ years of experience

  in mortgage servicing, escrow analysis, or a related financial role.
• Strong knowledge of

  escrow regulations, mortgage servicing practices, and RESPA guidelines

  .
• Proficiency in

  mortgage servicing software (e.g., MSP, Black Knight, FICS, or similar systems)

  .
• Excellent

  analytical, problem-solving, and mathematical skills

  .
• Strong attention to detail and the ability to handle large data sets.

• Effective communication skills

  to interact with borrowers, lenders, and third-party vendors.
• Ability to

  work independently and in a team-oriented environment

  .

Preferred Qualifications:

• Experience with

  property tax and insurance

  processing within escrow accounts.
• Knowledge of

  investor guidelines (FHA, VA, Fannie Mae, Freddie Mac)

  .
• Background in

  loan servicing, default management, or foreclosure

  is a plus.

Working Conditions

• This position is primarily office-based,
• US shift hours, with flexibility required to meet deadlines or address urgent issues.