ERP Manager – Implementation & End-User Support

About the Company:

Sacheerome Limited

We are seeking a skilled ERP Manager to lead the implementation, customization, and ongoing support of our future ERP system. This role will involve collaborating with cross-functional teams to ensure the ERP system aligns with business needs while providing comprehensive end-user training and support.

Key Responsibilities:

ERP Implementation:

• Plan, manage, and oversee the end-to-end implementation of the ERP system.

• Collaborate with stakeholders to define business requirements and map them to ERP functionalities and collect data (Master and Opening Balances) of their respective departments.

• Test the ERP system to meet organizational needs as provided by the service provider.

• Develop and maintain project plans, timelines, and ensure ERP project budget does not exceeds.

• Project Management C Project Execution along with Service Provider.

• Team Management C Coordination with Users.

• Functional Coordination C Execution Skills.

End-User Support:

• Create and deliver training programs and documentation for end-users.

• Act as the primary point of contact for ERP-related queries, troubleshooting issues, and resolving them promptly.

• Continuously improve user adoption and ensure the system is utilized effectively.

System Maintenance:

• Monitor the ERP system for performance and security issues, ensuring smooth operation.

• Coordinate with vendors for system updates, patches, and technical support.

• Maintain data integrity by establishing regular audits and cleanup processes.

Collaboration:

• Partner with IT, finance, HR, and other departments to optimize system functionality.

• Liaise with external consultants or service providers for specialized requirements.

• Provide insights and reports to management based on ERP data analytics.

Qualifications and Skills:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.

• Proven experience in ERP implementation and management.

• Strong knowledge of business processes across functions like finance, HR, supply chain, etc.

• Excellent project management skills with the ability to handle multiple priorities.

• Strong communication and interpersonal skills for training and support activities.

• Analytical mindset with a focus on problem-solving and process improvement.

Preferred additional qualifications:

• Certification in project management (PMP, PRINCE2, etc.) will be an added advantage.

Send CV at akshita.hr@sacheerome.com