ERP Manager – Implementation & End-User Support

We are seeking a skilled ERP Manager to lead the implementation, customization, and ongoing

support of our future ERP system. This role will involve collaborating with cross-functional

teams to ensure the ERP system aligns with business needs while providing comprehensive

end-user training and support.

Key Responsibilities:

ERP Implementation:

* Plan, manage, and oversee the end-to-end implementation of the ERP system.

* Collaborate with stakeholders to define business requirements and map them to ERP

functionalities and collect data (Master and Opening Balances) of their respective

departments.

* Test the ERP system to meet organizational needs as provided by the service provider.

* Develop and maintain project plans, timelines, and ensure ERP project budget does not

exceeds.

* Project Management & Project Execution along with Service Provider.

* Team Management & Coordination with Users.

* Functional Coordination & Execution Skills

End-User Support:

* Create and deliver training programs and documentation for end-users.

* Act as the primary point of contact for ERP-related queries, troubleshooting issues, and

resolving them promptly.

* Continuously improve user adoption and ensure the system is utilized effectively.

System Maintenance:

* Monitor the ERP system for performance and security issues, ensuring smooth

operation.

* Coordinate with vendors for system updates, patches, and technical support.

* Maintain data integrity by establishing regular audits and clean up processes.

Collaboration:

* Partner with IT, finance, HR, and other departments to optimize system functionality.

* Liaise with external consultants or service providers for specialized requirements.

* Provide insights and reports to management based on ERP data analytics.

Qualifications and Skills:

* Bachelor’s degree in Information Technology, Computer Science, Business

Administration, or a related field.

* Proven experience in ERP implementation and management.

* Strong knowledge of business processes across functions like finance, HR, supply

chain, etc.

* Excellent project management skills with the ability to handle multiple priorities.

* Strong communication and interpersonal skills for training and support activities.

* Analytical mindset with a focus on problem-solving and process improvement.

Preferred additional qualifications:

* Certification in project management (PMP, PRINCE2, etc.) will be an added advantage.

Job Type: Full-time

Pay: From ₹600,000.00 per year

Benefits:

• Provident Fund

Shift:

• Day shift

Work Location: In person