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Job Title : Epic Reporting and BI Analyst Location : Hyderabad Experience : 3 to 6 Years Job Type : Full-Time Department : IT/Healthcare Technology Job Summary We are looking for a detail-oriented and experienced Epic Reporting and BI Analyst to provide essential support within our healthcare IT environment. The ideal candidate will have hands-on experience with Epic Systems, particularly Epic Caboodle and Epic Cogito, and be able to support clinical teams by resolving issues, optimizing workflows, and ensuring the smooth operation of Epic applications. Key Responsibilities Develop and manage Epic reports and build reports for Epic Caboodle, Epic Cogito, and other Epic modules. Serve as the primary point of contact for clinicians and end-users facing technical challenges with Epic systems. Identify, document, and escalate complex issues to senior support teams as needed. Collaborate with IT, data analysts, and clinical stakeholders to maintain the integrity, availability, and performance of Epic applications. Assist in the deployment of system upgrades, enhancements, and configuration changes to enhance the user experience. Support data extraction, reporting, and analytics using Epic Cogito and Caboodle, ensuring timely and accurate delivery of healthcare data. Stay up to date with Epic best practices and offer training and guidance to end-users when necessary. Monitor system performance, proactively identifying and resolving potential issues that could disrupt clinical workflows. Adhere to ITIL service management practices, including incident, problem, and change management. Document troubleshooting procedures and create knowledge base articles to improve service desk efficiency. Required Qualifications Bachelor's degree in healthcare informatics, Information Systems, Computer Science, or a related field, or equivalent work experience. Minimum of 5 years of experience working with Epic Systems in a support or analyst capacity. Strong proficiency in Epic Caboodle and Epic Cogito, with experience in data modelling, ETL processes, and reporting. Familiarity with Epics clinical modules and their impact on patient care workflows. Experience with SQL queries, reporting tools (Analytics & BI), and business intelligence platforms is a plus. Proven ability to diagnose, troubleshoot, and resolve technical issues related to Epic systems. Excellent communication skills and the ability to work effectively with clinicians, IT teams, and business stakeholders. Epic certifications in relevant modules (Caboodle, Cogito, or others) are highly preferred. Experience in Data Modelling and Data Warehouse & experience with SQL Server Integration Services and SQL Server Reporting Services. Preferred Qualifications Experience working in a healthcare IT setting or supporting clinical service desks. Knowledge of IT ticketing systems such as ServiceNow or Jira. Understanding of healthcare compliance regulations (HIPAA, HITECH, etc.). Ability to thrive in a fast-paced environment and demonstrate strong problem-solving abilities. (ref:hirist.tech) Show more Show less
