Environment L2 operation Engineer

OVERALL OBJECTIVES:

SPECIFIC ASSIGNMENTS

As part of the Environment Testing Europe Operations L2Teamyou will act as primary contact to support infrastructure regarding:

• Azure services configurations and maintenance.
• M365 problems (Outlook, Office, Teams, OneDrive, SharePoint, Windows).
• Identity and Access Management queries.
• Server management (2019/2021/2022).
• Applications related problems requiring triage to respective application support group.

Main activities, but not limited to, are:

• Manage and monitor Azure resources including Virtual Machines, Storage, and Networking.
• Perform intermediate-level troubleshooting and maintenance of Azure infrastructure.
• Intermediate troubleshooting of hardware, operating system, and application-related issues.
• Troubleshoot email delivery issues, spam/antispam configurations, and mail flow problems.
• Monitor and respond to server alerts (performance, disk usage, service failures).
• Work closely with Monitoring, Cloud, Compute, Network and Application team members do deliver the IT Infrastructure as wider project. Act based on the end-to-end view of the infrastructure.
• Own the incoming requests and manages escalations.
• Support in creation of operational documents, communications and processes.

REQUIRED SKILLS

An ideal candidate should have strong 3+ years experience in all the below:

• Intermediate knowledge of Azure administration (VMs, AAD, networking).
• Experience in server (virtual & physical) infrastructure maintenance and support.
• Windows Server 2019/2021/2022 configuration & support, File servers, Active Directory, Azure etc.

• Troubleshooting of Windows 10, 11, O365

• Monitoring tools
• Basic knowledge of PowerShell for administration tasks

Soft Skills:

• Strong problem-solving and analytical skills.
• Ability to work independently and manage multiple tasks.
• Good communication and documentation skills in English.

Below skills will be an advantage

• Exchange Online
• Automation with PowerShell, Ansible etc.
• Service Now, BMC Helix Ticketing usage
• ITIL Foundation certificate
• Site 24x7 Monitoring tool
• Linux